99 Customer Relations Degree Programs

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as team leader and with significant authority to delegate.

Comprehensively train graduates of the Master's Degree in Customer Service and Attitudes, endowed with knowledge, skills, attitudes, and values, which integrated allow them to act competently in professional practice in this field with creativity and dynamism, who manage to build and provide services with a high level of excellence, through their interpretation, application, and innovation. Encourage the student to generate knowledge, detect strengths and weaknesses, present alternative solutions through the use of a variety of options that help solve problems and controversies in the provision of services and customer service

Apprenticeships are a popular choice for people aged 16 or above, looking for on the job training and the opportunity to gain nationally recognised qualifications whilst earning. Most of your training will be directly linked to the career you have chosen, helping you to gain practical experience in the workplace. Skills you could develop are transferable across industry sectors and include team work, developing business relationships and communication. You will also learn the theory behind the key role customer services staff play.

Certificate in Airport Management and Customer Care is an ideal program for students to make a career in the aviation industry. This course familiarizes you with the basic protocols of airport management and

Today consumption patterns have changed. Today's consumers have much greater needs and different behaviors, where the treatment, opinions, and options of brands are a transcendent factor In this course you will find tools to manage and innovate in the customer journey and designing meaningful service experiences.

The main goal of this class is to increase the English level of students who are planning to work in the customer service industry in Canada. This course will help prepare them for the challenges they may face while working and help them create a strong English resume. In order to be successful in the class, students will be required to apply their English skills when building their resume, preparing for job interviews, and engaging with their classmates. Upon successful completion of the course, students will receive a letter of recommendation from their teacher as well as a program certificate which will prove a satisfactory level of English.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

WSQ Manage Customer Orders and Service This course provides you with the knowledge and skills in preparing to welcome guests, interacting with guests, taking FandB orders, clearing the dishes after meals and also how to dabao or store excess food and ingredients in a safe and hygienic way.

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customer’s expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

This qualification will build your skills and knowledge to be able to deliver service in a variety of Business Services job roles.Once qualified graduates will be able to carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will develop competencies to use sound judgment and relevant theoretical knowledge providing technical advice and support to a team.

This diploma is a 24-week program delivered in-class. The College has included an additional 12 weeks to allow for illness, vacations, and other course interruptions. The program is therefore required to be completed within 36 weeks. Diploma admissions are on a rolling basis. This diploma program will enable you to deal with customers and their needs. You will learn how to provide excellence in service, learn about communicating effectively, and handling difficult customers proficiently. As a Customer Service Representative, you will be working in a call centre environment providing insight and solutions to queries, account information, and general services questions that customers may raise. You will also be responsible for promoting products and promotions and increasing the sales of these products and services to current and prospective customers.

The success of almost any business depends largely on the effectiveness of its marketing function. This programme has been designed to give a broad understanding of marketing.

Optimize the accessibility and quality of customer contact. Aimed at management in contact centers, so if you are a team leader, supervisor or manager then this is your training.

You will develop advanced referencing, cataloguing, circulation, database searching, multimedia, information technology (IT), and copyright during the course. You will also develop effective communication, training, leadership, and customer service skills.

This highly interactive course will give delegates the knowledge, understanding and confidence to deliver an outstanding service experience, while at the same time be ambassadors of service, with the skill to coach team members back in the workplace.