The remote BTS NRC or BTS NDRC aims to train salespeople and sales managers. You will thus be trained in the management of the customer relationship in a global way but also in prospecting techniques with a view to increasing the turnover of your company. In direct contact with customers as well as on digital channels, the salesperson forges a close and lasting relationship with their customers by implementing tailored solutions that fully meet their needs. Focused on customer relations, the BTS Negotiation and Digitization of Customer Relations will allow you to be efficient in negotiation and sales in direct contact with the customer, in particular for canvassing.

This free online diploma course teaches you how to provide excellent customer service when dealing with the public. This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons.

Good customer service is key to the success of any business or organisation. As a Customer Service practitioner apprentice, you’ll ensure customers are dealt with in a positive, reliable and pleasant way, whether it’s through offering advice, answering questions or dealing with complaints.

The Diploma in Managing Customer Relationships equips students with a comprehensive set of theories, skills, and practices on the most effective ways to manage customer relationships in a business environment.

With the Retail Management and Digital Customer Experience diploma course you will learn the foundations of the retail business, and its transformation in the 21st Century.

Today consumption patterns have changed. Today's consumers have much greater needs and different behaviors, where the treatment, opinions, and options of brands are a transcendent factor In this course you will find tools to manage and innovate in the customer journey and designing meaningful service experiences.

The main goal of this class is to increase the English level of students who are planning to work in the customer service industry in Canada. This course will help prepare them for the challenges they may face while working and help them create a strong English resume. In order to be successful in the class, students will be required to apply their English skills when building their resume, preparing for job interviews, and engaging with their classmates. Upon successful completion of the course, students will receive a letter of recommendation from their teacher as well as a program certificate which will prove a satisfactory level of English.

You will develop advanced referencing, cataloguing, circulation, database searching, multimedia, information technology (IT), and copyright during the course. You will also develop effective communication, training, leadership, and customer service skills.