‘Customer service’ describes the guidance a business gives its customers. This course explains how to provide great customer care service over the phone. We outline ‘defusing’ techniques and customer management practices to help you build a good rapport with clients over the phone. Why should you provide great customer service? What is true customer loyalty? This customer care course answers such questions and improves your communication skills.

Become an expert in customer service and polish your professional communication skills in this free online course.

Focus on leadership strategies for delivering exceptional customer service. This course prepares students to lead customer service teams effectively.

A Free Online Course On Developing Quality Customer Service Skills - With Certificate.

This CRM and Data course offers a deep dive into CRM tools and their role in data management. Gain essential skills to optimize customer interactions and make strategic business decisions. Embark on a journey from CRM fundamentals to advanced data-driven insights.

This CRM training course is designed to provide you with a comprehensive set of skills and knowledge to get the most out of your CRM system. The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Discover how to verify the authenticity of customers' identities and prevent fraudulent acts in this free online course.

Taking a 3-month Quarterly Business French Course has many benefits for individuals looking to improve their professional French skills. These programs offer a combination of French language teaching, phonetics, lectures on French civilization, as well as sessions dedicated to oral and professional writing.

This business administration course provides the skills and tools required to become a successful virtual assistant (VA). We describe the different types of VAs and explain how they manage clients and employ specialised skills to find the right niche in the market. We then lay out the benefits and drawbacks of starting your own remote support business. VAs can earn well while working from home so sign up to take the first step towards a new career in remote support.

Learn skills that will enable you to design and implement strategies to improve customer experience and customer success.

This course aims to develop the knowledge, skills and behaviours of those engaged in the customer service interface by putting customers at the core and using customer service concepts and methods as actionable strategies for improving organisational and practitioner delivery in context to achieve service excellence. It also provides a blueprint for effective personal development into the role of a customer service manager.

A Customer Service Apprenticeship will provide a real working experience in a large variety of industries, enabling you to learn the ins and out of the job whilst training. A Customer Service Apprenticeship is a valuable opportunity for individuals to gain practical working experience while receiving formal training and education. Here are some key benefits and aspects of a Customer Service Apprenticeship: Real-World Experience: Apprenticeships provide hands-on, real-world experience in various industries. This experience is crucial for understanding the day-to-day operations, challenges, and best practices related to customer service in different business environments.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

Customer Service is the human element of any business delivering products or services to customers. Whilst a strong, recognisable brand and having unique selling points is important, it’s professional staff delivering on brand promises that brings the organisation’s values, policies and procedures to life, bringing customers back time and time again… Happy customers leads to successful business!

The main purpose of a customer service specialist is to be a "professional" for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation's products and/or services, you share knowledge with your wider team and colleagues.