14 Online Customer Relations Course Programs

This specialization course in CX Strategy and Design offers practical skills to identify, evaluate and shape consumer needs and develop breathtaking customer experiences for the digital business.

‘Customer service’ describes the guidance a business gives its customers. This course explains how to provide great customer care service over the phone. We outline ‘defusing’ techniques and customer management practices to help you build a good rapport with clients over the phone. Why should you provide great customer service? What is true customer loyalty? This customer care course answers such questions and improves your communication skills.

Become an expert in customer service and polish your professional communication skills in this free online course.

A Free Online Course On Developing Quality Customer Service Skills - With Certificate.

This CRM and Data course offers a deep dive into CRM tools and their role in data management. Gain essential skills to optimize customer interactions and make strategic business decisions. Embark on a journey from CRM fundamentals to advanced data-driven insights.

Discover how to verify the authenticity of customers' identities and prevent fraudulent acts in this free online course.

Learn how to provide remote support as a virtual assistant in this free online course that covers a range of careers.

Learn skills that will enable you to design and implement strategies to improve customer experience and customer success.

This course aims to develop the knowledge, skills and behaviours of those engaged in the customer service interface by putting customers at the core and using customer service concepts and methods as actionable strategies for improving organisational and practitioner delivery in context to achieve service excellence. It also provides a blueprint for effective personal development into the role of a customer service manager.

Focus on leadership strategies for delivering exceptional customer service. This course prepares students to lead customer service teams effectively.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met.

For team manager, team leaders and supervisors who want to grow in their position. Combine learning and work through this flexible training during an educational year within your own working environment with a recognized MBO 4 middle management diploma as a reward.

Learn about contract management and business relationships in a course backed by the UK government & World Commerce & Contracting.

These modules provide real-world practice management advice packaged in bite-sized chunks that can be quickly implemented in your practice. Each module takes about 15 minutes, and the series focuses on allergy practice improvement strategies.