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Coniche Business School Customer contact team manager MBO 4
Coniche Business School

Coniche Business School

Customer contact team manager MBO 4

Houten, Netherlands

Course

Dutch

Sep 2025

Distance Learning

Key Summary

    About : The Customer contact team manager MBO 4 program equips students with essential skills to lead customer service teams effectively. This course focuses on strategic customer interaction, team management, and service improvement techniques. Students will engage in practical learning, enhancing their ability to solve real-world customer issues and lead teams toward success.
    Career Outcomes : Graduates may pursue roles such as customer service manager, team leader, or client relations director. They can work in various sectors, including retail, telecommunications, and hospitality, where strong customer relationship management is crucial.

For team manager, team leaders and supervisors who want to grow in their position. Combine learning and work through this flexible training during an educational year within your own working environment with a recognized MBO 4 middle management diploma as a reward.

This OVO (third learning path) training is for anyone who works as a team manager within a customer contact environment or who wants to take this step. You can follow this training alongside your work. At the intersection of operational and strategic management, team leaders and supervisors are responsible for the performance of their team(s). They must show leadership, be able to make quick decisions, understand processes and have insight into technology.