Discover how to design and deliver exceptional customer experiences with Transforming Customer Experiences. This course teaches strategies for understanding customer needs, leveraging innovation, and aligning organizational processes to create value and drive customer loyalty.

Customer Support Representatives are essential in every area of the business industry — businesses simply cannot run efficiently without skilled customer support representatives. With your certificate through distance learning with Brighton College, you will be prepared for a career as a Customer Support Representative — all from the comfort of your own home!

The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques, and stress management.

The Sales and Customer Relationship Management course is a training course for sales and servicing representatives to help them prepare their sales targets, understand customer profiling and market segmentation and to improve their success in closing a sale. The course is focused on the skills needed to achieve these objectives in addition to focusing on the Customer Service relationship for organic growth opportunities.

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as team leader and with significant authority to delegate.

Certificate in Airport Management and Customer Care is an ideal program for students to make a career in the aviation industry. This course familiarizes you with the basic protocols of airport management and

Students in this program will learn a series of key library functions, including collection management (selecting and acquiring materials), cataloguing basics for Dewey and Library of Congress, processing and repair of library materials, circulating and shelving materials, helping patrons with reference, resource sharing services, and managing a small library or media centre.