Customer Service Excellence
- Oxford, United Kingdom
- UK Online, United Kingdom
Course
DURATION
LANGUAGES
English
PACE
APPLICATION DEADLINE
EARLIEST START DATE
STUDY FORMAT
Distance Learning
Key Summary
About: The Customer Service Excellence program equips students with skills to excel in service-oriented roles. It covers effective communication, problem-solving, and techniques to enhance customer satisfaction.
Career Outcomes: Graduates can pursue roles such as customer service representative, client relations manager, and quality assurance specialist in various sectors. This program emphasizes practical knowledge to prepare students for immediate application in the workforce.
This course aims to develop the knowledge, skills and behaviours of those engaged in the customer service interface by putting customers at the core and using customer service concepts and methods as actionable strategies for improving organisational and practitioner delivery in context to achieve service excellence.
It also provides a blueprint for effective personal development into the role of a customer service manager.
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