25 Customer Relations Certificate Programs

The Hospitality/Customer Relations program will prepare students to work in for-profit and non-profit organizations. Basic customer relations, casino operations, and hospitality will prepare the student to become proficient in working with the general public in both tribal and non-tribal settings.

Support your customer service skills with useful business administration skills and knowledge with the BSB30120 Certificate III in Business (Customer Engagement). Become a sought-after customer engagement employee with this comprehensive Online or Distance Learning course. If you want to update your customer service skills to become a top performer in any organisation, then consider the nationally accredited Certificate III in Business (Customer Engagement).

Certified Customer Server accredited by the International Institute of Leadership Studies is an industry-driven and endorsed credential that helps employers distinguish and recognize qualified customer service professionals and help define career advancement opportunities for participants.

Certificate in Agri Sales and Customer Relations enhances your resume and fills an agricultural labor shortage.This 12-month program is delivered apprentice-style with 80% on-the-job training.hat's through 5 work placements (220 hours each) that are part of modules 2 to 6.The other 20% is online, about 4.5 hours per week. Each of the 6 modules takes about 8 weeks to complete.

Customer Support Representatives are essential in every area of the business industry — businesses simply cannot run efficiently without skilled customer support representatives. With your certificate through distance learning with Brighton College, you will be prepared for a career as a Customer Support Representative — all from the comfort of your own home!

In this program, students will learn how to maximize their customer service skills to improve overall customer and business relationships and implement strategies to communicate effectively in diverse work environments. Upon graduation, students will successfully enter and move forward in their careers as customer service professionals.

Every industry and every organisation must find ways to turn “dissatisfied customers” into advocates and referrals. The Chicago Institute of Business Online Customer Service Certificate Program equips you with the tools, techniques and approaches required to design and implement strategies that significantly improve the delivery of service.

The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques, and stress management.

Activity Based Costing Calculating Customer Profitability this course will teach students a method used to quantify the profitability of individual business customers using a model based on activity-based costing concepts and which uses financial information and other key data on each customer.

The Sales and Customer Relationship Management course is a training course for sales and servicing representatives to help them prepare their sales targets, understand customer profiling and market segmentation and to improve their success in closing a sale. The course is focused on the skills needed to achieve these objectives in addition to focusing on the Customer Service relationship for organic growth opportunities.

The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.

Unit 01 Principles of customer service in the hospitality sector In this unit, learners will look at different customer types and their expectations. They’ll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service.

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as team leader and with significant authority to delegate.

Apprenticeships are a popular choice for people aged 16 or above, looking for on the job training and the opportunity to gain nationally recognised qualifications whilst earning. Most of your training will be directly linked to the career you have chosen, helping you to gain practical experience in the workplace. Skills you could develop are transferable across industry sectors and include team work, developing business relationships and communication. You will also learn the theory behind the key role customer services staff play.