25 Customer Relations programs found
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25 Customer Relations programs found
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Harvard Business School Online
Transforming Customer Experiences
- Online
Certificate
Part time
4 weeks
Distance Learning
English
Discover how to design and deliver exceptional customer experiences with Transforming Customer Experiences. This course teaches strategies for understanding customer needs, leveraging innovation, and aligning organizational processes to create value and drive customer loyalty.
Stone Child College
Hospitality/Customer Relations
- Box Elder, USA
Certificate
On-Campus
English
The Hospitality/Customer Relations program will prepare students to work in for-profit and non-profit organizations. Basic customer relations, casino operations, and hospitality will prepare the student to become proficient in working with the general public in both tribal and non-tribal settings.
Original Campus
Certificate III in Business (Customer Engagement)
- Shop 207, Australia
Certificate
English
Support your customer service skills with useful business administration skills and knowledge with the BSB30120 Certificate III in Business (Customer Engagement). Become a sought-after customer engagement employee with this comprehensive Online or Distance Learning course. If you want to update your customer service skills to become a top performer in any organisation, then consider the nationally accredited Certificate III in Business (Customer Engagement).
International Institute of Leadership Studies
Certified Customer Server
- Albert Park, Australia
Certificate
On-Campus
English
Certified Customer Server accredited by the International Institute of Leadership Studies is an industry-driven and endorsed credential that helps employers distinguish and recognize qualified customer service professionals and help define career advancement opportunities for participants.
Brighton College
Customer Support Representative Certificate
- USA Online, USA
Certificate
Full time, Part time
Distance Learning
English
Customer Support Representatives are essential in every area of the business industry โ businesses simply cannot run efficiently without skilled customer support representatives. With your certificate through distance learning with Brighton College, you will be prepared for a career as a Customer Support Representative โ all from the comfort of your own home!
VanWest College
PROFESSIONAL CUSTOMER SERVICE CO-OP CERTIFICATE
- Vancouver, Canada
Certificate
On-Campus
English
In this program, students will learn how to maximize their customer service skills to improve overall customer and business relationships and implement strategies to communicate effectively in diverse work environments. Upon graduation, students will successfully enter and move forward in their careers as customer service professionals.
Chicago Institute Of Business
Customer Service Certificate
- Online USA
Certificate
On-Campus
English
Every industry and every organisation must find ways to turn โdissatisfied customersโ into advocates and referrals. The Chicago Institute of Business Online Customer Service Certificate Program equips you with the tools, techniques and approaches required to design and implement strategies that significantly improve the delivery of service.
ShippingCollege
Customer Service Skills Certificate
- UK Online, United Kingdom
Certificate
Full time, Part time
4 days
Distance Learning
English
The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customerโs issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques, and stress management.
Irvine Valley College
Certificate in Activity Based Costing Calculating Customer Profitability
Certificate
English
Activity Based Costing Calculating Customer Profitability this course will teach students a method used to quantify the profitability of individual business customers using a model based on activity-based costing concepts and which uses financial information and other key data on each customer.
ShippingCollege
Sales and Customer Relationship Management Certificate
- UK Online, United Kingdom
Certificate
Full time, Part time
4 days
Distance Learning
English
The Sales and Customer Relationship Management course is a training course for sales and servicing representatives to help them prepare their sales targets, understand customer profiling and market segmentation and to improve their success in closing a sale. The course is focused on the skills needed to achieve these objectives in addition to focusing on the Customer Service relationship for organic growth opportunities.
Riverside College Halton
Level 2 Certificate in Principles of Customer Service
- Widnes, United Kingdom
Certificate
Full time, Part time
Distance Learning
English
This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.
Stonebridge Associated Colleges
NCFE Level 3 Certificate in Principles of Customer Service
- Online United Kingdom
Certificate
English
The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.
Stoke on Trent College
Certificate in Understanding Excellence in Customer Service for Hospitality
- Online United Kingdom
Certificate
On-Campus
Unit 01 Principles of customer service in the hospitality sector In this unit, learners will look at different customer types and their expectations. Theyโll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service.
Australian Adult Learning Institute (AALI)
CERTIFICATE IV IN CUSTOMER ENGAGEMENT
- Gold Coast, Australia
Certificate
Distance Learning
English
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as team leader and with significant authority to delegate.
Brooklands College
Level 2 Customer Service Practitioner Apprenticeship
- Weybridge, United Kingdom
Certificate
On-Campus
English
Apprenticeships are a popular choice for people aged 16 or above, looking for on the job training and the opportunity to gain nationally recognised qualifications whilst earning. Most of your training will be directly linked to the career you have chosen, helping you to gain practical experience in the workplace. Skills you could develop are transferable across industry sectors and include team work, developing business relationships and communication. You will also learn the theory behind the key role customer services staff play.
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Certificate Degrees in Business Studies Customer Relations
Customer Relations refers to the strategies businesses use to communicate with and maintain a positive relationship with their customers. The goal of customer relations is to build long-term relationships between the company and its customers.
A Customer Relations degree will provide you with the skills and knowledge necessary to succeed in customer service and management roles. You will learn how to develop effective customer relationships and manage customer contact. Additionally, you will gain an understanding of consumer behavior, marketing strategies, public relations, cashier operations, and more.
With a degree in Customer Relations, you can pursue a variety of career paths such as marketing manager or customer service representative. You may also find yourself working for government agencies or non-profit organizations where your skills can be put into practice helping others. No matter where you end up working after graduation, having a degree in Customer Relations will give you the tools needed to succeed in any customer-facing role.
A certificate is proof of qualification of a certain set of skills. Students who obtain a certificate have completed educational requirements and tests. Through completion, they become ready to pursue a degree or diploma, or to head into the professional world in their field of expertise.