ShippingCollege
Customer Service Skills Certificate

London, United Kingdom

DEGREE TYPE

Certificate

DURATION

4 up to

14 days

LANGUAGES

English

PACE

Full time, Part time

APPLICATION DEADLINE

EARLIEST START DATE

STUDY FORMAT

Distance Learning

Key Summary

About : The Customer Service Skills Certificate focuses on developing essential skills in customer interaction. It offers practical training to enhance your ability to handle customer inquiries and resolve issues efficiently. The program includes strategies for effective communication, fostering a positive customer experience, and understanding customer needs.

Career Outcomes : Graduates can pursue roles in various sectors, including retail, hospitality, and support services. Potential job titles include customer service representative, call center associate, and client relations specialist. This certification helps position you for advancement in customer-focused careers.

The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques, and stress management.

This course develops the “Customer First” approach in service and supports employees that are responsible for providing the after-sales support service to the customers. This course helps the candidates in their personal character and behavioural development which ultimately helps in providing a pleasant experience to the end customers of any business. This course also helps the candidates in stress management and avoids unnecessary and aggressive reactions to stressful situations that may arise during the course of their professional careers.

The Aim of This Course

The aim of this course is to:

Develop participants understanding and awareness of the importance of good customer care;
Equip participants with the necessary skills to become more effective when dealing with customers;
To provide the participants with a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver great customer care and
Assist with stress management tips for customer service professionals.

Course Duration

Online Full Time - 4 days

Recommended study time:

Part Time Studies - 3 to 4 hours a week

Full Time Studies - 12 to 16 hours a week

Course Structure

Study Plan and Assessment - Each week you will be sent an email notifying you of your Study Plan and Assessment program. You will then access your e-campus to complete your studies.

Downloadable PDF Course Notes - A soft copy of your full course module in a PDF format will be available on your e-Campus for you to download. We do not offer video tutorials.

Weekly Online Exams - 2 exams

Learner Support

Personal e-Tutor - all communication done via email.

Past Exam Papers

Study Tips for Exams.

On Successful Completion of your Course

On successfully passing your Certificate course you will be sent an e-Certificate via email.

Unfortunately we don't offer printed certificates.

Course Objective

With the successful completion of this course you will be able to :

Secure a position in the Customer Service industry
Be eligible for advancement within your company
Be confident that you are professionally trained and equipped for the Customer Service industry