Diploma in Customer Service
Online USA
Diploma
DURATION
10 hours
LANGUAGES
English
PACE
Full time, Part time
APPLICATION DEADLINE
EARLIEST START DATE
TUITION FEES
STUDY FORMAT
Distance Learning
* free course
Key Summary
About: Alison’s free online Diploma in Customer Service teaches how to provide excellent customer service and core skills for business. You’ll master communication and collaboration to turn visitors into lifelong patrons. The course includes 6–10 hours of learning, CPD accreditation, a final assessment and Alison certificates. To become an Alison Graduate you must score 80% or higher.
Career Outcomes: You can use this course for entry or progression into customer-facing roles: customer service representative, call center agent, retail associate, help desk support, client relations, customer success specialist. It builds customer experience, communication, conflict resolution and retention skills employers value.
This free online Diploma in Customer Service teaches you how to provide excellent customer service when dealing with the public. This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.
This Free Online Course Includes:
- 6-10 Hours of Learning
- CPD Accreditation
- Final Assessment
Alison Certificates
All Alison courses are free to enrol study and complete. To complete this diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this diploma course, you can acquire an official Diploma, which is a great way to share your achievement with the world.
Your Alison diploma is:
- Ideal for sharing with potential employers
- Great for your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 3 types of diplomas for completed diploma courses:
- Digital diploma: a downloadable diploma in PDF format immediately available to you when you complete your purchase.
- diploma: a physical version of your officially branded and security-marked diploma, posted to you with FREE shipping.
- Framed diploma: a physical version of your officially branded and security-marked diploma in a stylish frame, posted to you with FREE shipping.
Complete This CPD Accredited Course & Get Your Diploma!
Certify Your Skills
A CPD-accredited Alison Diploma/Certificate certifies the skills you’ve learned
Stand Out From The Crowd
Add your Alison Certification to your resumé and stay ahead of the competition
Advance in Your Career
Share your Alison Certification with potential employers to show off your skills and capabilities
Do you know that there are five basic needs facing customers? This training course teaches you how to meet each one. We examine the key elements of customer service, including the ‘six essential actions of excellent customer service’ and the ‘5 Ps’ (‘people, products, policies, procedures and places’) of customer service. Businesses must provide excellent customer service to create long-term growth and this course shows you how to keep clients satisfied.
People working in the public sector and hospitality and retail industries face hundreds of customers with different personalities every day. This course delves into the specifics of customer service across these fields. We discuss the types of customers found in each, the philosophies that can guide you to success and the important role played by customer service managers
This diploma course can benefit retail staff, hospitality workers and public servants who want to become more adept at providing friendly and competent customer service. We can also help business managers, owners and entrepreneurs who want to implement effective customer service programmes in their organizations. Sign up to learn the secrets of excellent customer service and take the next step in your career.
- Module 1: Customer Service Basics
- Module 2: Providing Excellent Customer Service
- Module 3: Diploma in Customer Service - First Assessment
- Module 4: Customer Service in the Hospitality Industry
- Module 5: Customer Service in the Retail Industry
- Module 6: Customer Service in the Public Sector
- Module 7: Diploma in Customer Service - Second Assessment
- Module 8: Course Assessment
What You Will Learn In This Free Course
- Apply the fundamental aspects of customer service in a business
- Advance a customer service programme from a basic to an advanced level
- Communicate and collaborate with customers efficiently
- Utilize customer feedback to continuously refine a customer service programme
- Implement a customer service programme in the public sector and hospitality or retail industry
Knowledge & Skills You Will Learn
- Customer Service
- Hospitality Management
- Hospitality
- Retail
- Food Service
- Retail Apprenticeships