Royal Canadian Institute of International Studies
Customer Service English
Toronto, Canada
Diploma
DURATION
LANGUAGES
English
PACE
APPLICATION DEADLINE
EARLIEST START DATE
Sep 2026
STUDY FORMAT
On-Campus
Key Summary
About: The Royal Canadian Institute of International Studies (RCIIS) has offered English programmes (ESL) since 1999. Customer Service English improves workplace communication for students planning to work in Canada's customer service sector. You apply English skills to build resume, prepare for interviews and engage in class under a "learning by doing" approach. On completion you'll get a program certificate and a letter of recommendation.
Career Outcomes: This course supports entry-level customer-facing roles: customer service representative, call-center agent, retail associate, front-desk staff, help-desk support. It builds communication, problem-solving and interview skills useful in hospitality, retail and technical support, and progression opportunities.
The main goal of this class is to increase the English level of students who are planning to work in the customer service industry in Canada. This course will help prepare them for the challenges they may face while working and help them create a strong English resume. In order to be successful in the class, students will be required to apply their English skills when building their resume, preparing for job interviews, and engaging with their classmates. Upon successful completion of the course, students will receive a letter of recommendation from their teacher as well as a program certificate which will prove a satisfactory level of English.
