Fundamentals of customer service and experience
Providencia, Chile
Diploma
DURATION
LANGUAGES
Spanish
PACE
APPLICATION DEADLINE
EARLIEST START DATE
Feb 2027
STUDY FORMAT
Key Summary
About: This course equips you with tools to manage and innovate the customer journey and design service experiences. You'll study changing consumption patterns and consumer behavior, and how treatment, opinions, and brand options shape outcomes. The provider builds high-technology solutions for training and people management, and has trained hundreds of thousands of executives; hundreds of major Latin American clients use its solutions. Keywords: customer experience, customer service, service design, user experience.
Career Outcomes: You could move into roles such as Customer Experience (CX) specialist, CX analyst, service designer, customer success manager, contact center supervisor, client relations manager, or other customer-focused positions.
Today consumption patterns have changed. Today's consumers have much greater needs and different behaviors, where the treatment, opinions, and options of brands are a transcendent factor In this course you will find tools to manage and innovate in the customer journey and designing meaningful service experiences.
