Nhi Oman - National Hospitality Institute
Level 2 Certification in Customer Service
Muscat, Oman
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EARLIEST START DATE
Sep 2024
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Key Summary
About: The Level 2 Certification in Customer Service focuses on developing essential skills required in the customer service sector. It covers key areas such as communication, teamwork, and problem-solving, all aimed at enhancing customer satisfaction.
Career Outcomes: Graduates can pursue roles such as customer service representative, sales associate, or client relations specialist, benefiting from a strong foundation in customer interaction and service excellence.
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Introduction
This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customer’s expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
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