21 Customer Relations Degree Programs in United Kingdom

London School of Business and Finance is proud to offer an internationally recognised online Global MBA Sales Management programme awarded by the London School of Business and Finance (Malta) to the most ambitious students worldwide. You will attain premier leadership and management skills through a selection of 5  specialisations, allowing you to tailor your course to suit your professional goals.

Good customer service is key to the success of any business or organisation. As a Customer Service practitioner apprentice, you’ll ensure customers are dealt with in a positive, reliable and pleasant way, whether it’s through offering advice, answering questions or dealing with complaints.

This course aims to develop the knowledge, skills and behaviours of those engaged in the customer service interface by putting customers at the core and using customer service concepts and methods as actionable strategies for improving organisational and practitioner delivery in context to achieve service excellence. It also provides a blueprint for effective personal development into the role of a customer service manager.

A Customer Service Apprenticeship will provide a real working experience in a large variety of industries, enabling you to learn the ins and out of the job whilst training. A Customer Service Apprenticeship is a valuable opportunity for individuals to gain practical working experience while receiving formal training and education. Here are some key benefits and aspects of a Customer Service Apprenticeship: Real-World Experience: Apprenticeships provide hands-on, real-world experience in various industries. This experience is crucial for understanding the day-to-day operations, challenges, and best practices related to customer service in different business environments.

The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques, and stress management.

The main purpose of a customer service specialist is to be a "professional" for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation's products and/or services, you share knowledge with your wider team and colleagues.

Customer Service is the human element of any business delivering products or services to customers. Whilst a strong, recognisable brand and having unique selling points is important, it’s professional staff delivering on brand promises that brings the organisation’s values, policies and procedures to life, bringing customers back time and time again… Happy customers leads to successful business!

An Apprenticeship in Customer Service equips you with the skills to deliver excellent customer service which will serve you well in virtually any industry. The service industry sector is vast and most customer service apprentices work in retail, financial services, call centres, hospitality and recreation.

An Apprenticeship in Customer Service equips you with the skills to deliver excellent customer service which will serve you well in virtually any industry. The service industry sector is vast and most customer service apprentices work in retail, financial services, call centres, hospitality and recreation.

The Sales and Customer Relationship Management course is a training course for sales and servicing representatives to help them prepare their sales targets, understand customer profiling and market segmentation and to improve their success in closing a sale. The course is focused on the skills needed to achieve these objectives in addition to focusing on the Customer Service relationship for organic growth opportunities.

A Customer Service Apprenticeship will provide a real working experience in a large variety of industries, enabling you to learn the ins and out of the job whilst training. Upon completion of the qualification, not only will you be fully qualified, but you will also have the valuable knowledge and experience for this role. Apprentices will be employed in a customer service role and can choose to study the qualification in the workplace or attend College one afternoon per week to gain the underpinning skills and knowledge required to deliver effective customer service.

The apprenticeship will cover a wide range of knowledge, skills and behaviours all of which will assist the student in their day to day work duties. These will include: Customer service principles and practices - including customer experience and feedback, internal and external customers, needs and priorities, targets and goals and right first time

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. This could be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and could include dealing with orders, payments, offering advice, guidance and support, meet-and-greets, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.

Unit 01 Principles of customer service in the hospitality sector In this unit, learners will look at different customer types and their expectations. They’ll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service.