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Certificate in Customer Service Excellence Co-op

Toronto School of Management
Program overview
31 weeks
Full time
Diploma / certificate
Scholarships available
Start dates
10,000 CAD
03 May 2021

10,000 CAD
05 July 2021

10,000 CAD
07 September 2021

10,000 CAD
01 November 2021

Program description

Certificate in Customer Service Excellence Co-op

This 31-week program will train you to become a leader in delivering unparalleled customer service and experiences. With 12 weeks in a co-op placement in sector-related establishments such as hotels, restaurants or other hospitality and tourism places, gain transferable skills in service excellence.

Learn from industry experts on hospitality management such as front desk operations, food and beverage, and customer service. Students will develop core competencies such as problem-solving, relationship-building, leadership, and teamwork. Stay on top of the most up-to-date developments in the hospitality industry while learning industry-recognized tools such as the Oracle Property Management system.

Enjoy 3% discount if you pay your fees in full. We also offer guaranteed Co-op placement in a field related to your program. Start online, finish on campus.

Speak virtually at a live event on March 18th-20th!

GSAF Spring

Admission requirements

  • Ontario Secondary School Diploma or Equivalent * or Mature student **
  • Age 18 or older
  • IELTS of 5.0 or equivalent for non-native English speakers
  • *A transcript, diploma or certificate from another country are considered equivalent to an Ontario high school diploma if assessed at an Ontario OSSD level by a recognized assessment service.
  • **Mature students must pass a Wonderlic Scholastic Level Exam

See the pre-approved recognized assessment services below:

  • World Education Services
  • University of Toronto, School of Continuing Studies, Comparative Education Service
  • International Credential Assessment Service of Canada
  • ** Mature students must be at least 18 years of age and pass a Wonderlic Scholastic Level Exam with a minimum score of 15.

For more information about admission requirements, please visit the institute website.

Does this course require proof of English proficiency?

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Program content

The modules are:

  1. Hospitality Career Readiness
  2. Customer Service
  3. Front Office Operations
  4. Food and Beverage Operations
  5. Work Placement

Scholarships & funding

For more information about scholarship, please check the institute website.

Tuition fees

  • Course fee is: $12,495 CAD
  • International students: $11,000 CAD (Fees after scholarship*)
  • Domestic students: $4,276 CAD (Fees after scholarship*)


Program Outcomes

  • Learn about the different aspects of hospitality management such as front desk operations, food and beverage management and customer service
  • Gain excellent communication skills that will allow you to work in any business environment
  • Focus on the latest developments in the hospitality and tourism industry
  • Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment
  • Develop competencies such as effective problem-solving, communication skills, excellent customer service skills, leadership and teamwork
  • Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry
  • Strengthen your resume with Canadian work experience
  • Guaranteed co-op placement

Career opportunities

Graduates can go onto careers in a variety of different industries including:

Hotels, Motels, Resorts:

  • Front desk agent
  • Room attendant
  • In-room dining attendant
  • Concierge
  • Registration agent

Restaurant, Bars and other food and beverage establishments:

  • Servers
  • Hostess
  • Bartenders

Travel Agencies and transportation:

  • Sales representative
  • Tour guide
  • Travel agent
  • Visitor information counsellor

Contact school

Want to know more about this program, Certificate in Customer Service Excellence Co-op? Fill out the following form and include any questions you have. This information will be sent directly to the school, and a representative will respond to your enquiry.

About this institute

Toronto School of Management

Toronto School of Management (TSoM) is an innovative college offering a range of industry-relevant programs, designed to ensure our students meet the demands of today’s ever-changing job market. We strive to develop and inspire the next generation of leaders. Our...

Read more about this school

Why study at Toronto School of Management

Toronto School of Management’s (TSoM) aim is to provide a comprehensive and balanced mix of programs and services that support the success of our students in their work and life. At TSoM, you will study high-quality programs taught by our experienced faculty. Our vibrant Toronto campus is situated in Canada’s business and culture hub and this central location enhances the student experience and helps ease new students to the city.

Our School

We have a five-storey building and a lower level called Education House located in the downtown Toronto with 35,000 sq. ft. of space. There are 23 classrooms, an auditiorium and three computer labs. The majority of the classrooms are on floors three and four. The first floor has a student lounge, a student-run TSoM café, a kitchen and some classrooms.

Contact info

Toronto School of Management

22 College Street
Suite 300
M5G 1K2 Toronto Ontario

Contact school

Want to know more about Certificate in Customer Service Excellence Co-op? Fill out the following form and we'll pass your details on to a representative from the school, who will respond to your enquiry.


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