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Automotive Service Management

Fanshawe College
Program overview
1 year
Full time
Graduate diploma / certificate
Scholarships available
Start dates
London (Ontario, Canada)
May 2021

London (Ontario, Canada)
September 2021

London (Ontario, Canada)
January 2022

London (Ontario, Canada)
May 2022

Program description

Automotive Service Management

This Graduate Certificate program will prepare students for supervisory and managerial positions in the broad transportation industry, with a particular focus on automotive service and repair.

The Automotive Service Management program includes business curriculum including leadership and management, human resources, operations management, accounting and business communications, and curriculum addressing multiple aspects of the transportation industry including automotive, truck and coach, paint and body, and agriculture operations.

This unique combination of business and automotive courses will prepare graduates for a variety of positions within the transportation industry such as service manager, service consultant, service advisor, parts advisor, warranty administrator, and customer relations.

This program is offered to international students only.

Admission requirements

One of the following:

  • Ontario College Diploma, Ontario College Advanced Diploma, or Degree, or
  • An equivalent qualification from another institution as judged by the College, or
  • Red Seal in a related trade

English language requirements

  • Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years. SDS Program Requirements.
  • Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 59, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 176 with no language skill less than 169, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 9 or 75% in ESL4/GAP5 Level 10

For more information about admission requirements, please visit the institute website.

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Program content

Mandatory courses

Level 1

  • Canadian Occupational Health & Safety
  • Workplace Expectations in Canada
  • Organizational Performance
  • Shop Safety
  • Automotive Service Systems
  • Emerging Transportation Technologies 1
  • Trade Readiness & Work Practices

Level 2

  • Leadership & Management Fundamentals
  • Contemporary Business Management
  • Operations Management
  • Managerial Accounting
  • Service Advisor
  • Emerging Transportation Technologies 2
  • Merchandising & Inventory Management

Scholarships & funding

Several scholarship options are available. Please visit the website for more information.

Tuition fees

The tuition fee for this program is $7,756.88 CA per term.

Please note fees are subject to change. Please visit Fanshawe’s website for the most up to date information.


Credential: Ontario College Graduate Certificate

Learning outcomes

  1. Implement customer service and sales strategies to meet the needs of a variety of clients;
  2. Schedule service and repair activities in various types of service outlets to provide efficient customer service;
  3. Apply information technology skills to manage and organize an automotive business environment;
  4. Use management accounting principles to direct and improve the finances and operations of an automotive business;
  5. Report developments in emerging transportation technologies in sectors such as automotive, auto body, truck and coach, and agricultural to support professional development of staff and ensure customer awareness of changing industry norms;
  6. Utilize leadership and management skills to solve problems and manage human, physical, and financial resources;
  7. Communicate information regarding the functions and operations of basic transportation components and their related systems between and among customers and various service departments (e.g. technicians, sales, parts, warranty) to assist the flow of operations and ensure accurate services are rendered;
  8. Maintain currency within industry trends and issues and interdependent relationships in the broader transportation industry sectors to improve work performance and guide career development;
  9. Ensure personnel’s compliance with Canadian regulatory legislation and legal and ethical practices in the transportation industry;
  10. Manage merchandise and inventory for parts and services departments in accordance with manufacturer’s specifications, and by liaising with internal and external vendors, to meet the needs of the organization.

Career opportunities

Graduates will be prepared for positions within the transportation industry such as Service Advisor and Service Manager.

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About this institute

Fanshawe College

Fanshawe College is a large, publicly-funded College located in London, Ontario, Canada - approximately two hours from Niagara Falls, Toronto, or Detroit. There are 21,000 full-time students at Fanshawe, including 7,500 international students from more than 100 different countries. Fanshawe...

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Why study at Fanshawe College

London is a great location - a large city with a population of close to 500,000, so there is something for everyone. It is small enough to be more affordable than some of the larger cities and it is very student-friendly. Fanshawe College has a 90.3% percent Graduate Employment Rate, which is number one among Ontario colleges. There are also 60 co-op programs available, where students can "earn while they learn."

Contact info

Fanshawe College

1001 Fanshawe College Boulevard
N5Y 5R6 London Ontario

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