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Help Desk Analyst

CDI College
22 weeks
Diploma / certificate

Program description

Help Desk Analyst

The Help Desk Analyst diploma program is designed for students looking to gain skills and training, allowing them to embark upon a career in the Information Technology industry.

The role of the help desk analyst is to provide technical support to end users. As such, this course will help students to develop skills necessary to service computer systems and to support users of these systems through hands-on training, using industry-standard software.

Key topics of study in this Help Desk Analyst course include:

  • hardware installation and configuration
  • basic networking
  • Windows XP
  • MS Office applications
  • system support and optimization
  • general help desk techniques

About this institute

CDI College

Welcome to CDI College

CDI College is one of Canada's premiere career-training providers and has been helping students build their careers for over 40 years. The College provides educational programs in several locations over 4 provinces across Canada. All programs offered by CDI College...

Read more about this school

Contact info

CDI College

710-626 West Pender St.
V6B 1V9 Vancouver


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