London Business Training & Consulting

Quality Management Essentials

By attending this course you will get a broad overview of the key elements of quality management. Effective quality management programmes in organizations start with its leadership. This course explains the importance of the leaders role in quality management and will help to develop the skills needed to deliver an effective quality management programme.

You will also be able to identify the extent of the quality management development in your organization and set a target for where you will ultimately want your organization to be.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Understanding Quality

• Management and quality
• The price of quality
• People, processes and systems
• The Total Quality Management philosophy

Quality Management Leadership

• Leadership The of foundation of TQM
• quality Leadership roles and responsibilities
• quality Management vs quality Leadership
• Operational Leadership vs strategic Leadership

The Six-level Model of TQM Adoption

• Level 1 – Uncommitted
• Level 2 – Drifters
• Level 3 – Tool-pushers
• Level 4 – Improvers
• Level 5 – Award-winners
• Level 6 – World-class

Corporate Environmental Quality Management

• Environmental protection
• Environmental management systems
• Continuous improvement of environmental quality
• Environmental management assessment

Course Review

• Summary and recap of key learning objectives
• Action Planning

Target Audience

This course is suitable for:

• Operations directors
• Heads maintenance and operations management.
• Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Learning Outcomes

By attending this course, you will:

• Develop a comprehensive appreciation of the role of quality in successful organizations.
• Understand the importance of leadership in achieving world-class quality standards.
• Evaluate the different levels of quality in your organization.
• Appreciate the skills need to manage environmental.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.