71 Degrees in Customer Relations 2024
- France Online, France
Full time, Part time
2 years
Distance Learning
French
The remote BTS NRC or BTS NDRC aims to train salespeople and sales managers. You will thus be trained in the management of the customer relationship in a global way but also in prospecting techniques with a view to increasing the turnover of your company. In direct contact with customers as well as on digital channels, the salesperson forges a close and lasting relationship with their customers by implementing tailored solutions that fully meet their needs. Focused on customer relations, the BTS Negotiation and Digitization of Customer Relations will allow you to be efficient in negotiation and sales in direct contact with the customer, in particular for canvassing.
European Master’s in Customer Relationship Marketing (MERCURI)
University of Economics in Katowice
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- Katowice, Poland
Full time
2 years
On-Campus
English
MERCURI is a two-year program that focuses on the critical nature of relations between customers and companies/brands. The program will familiarize students with the complexity of customer behaviors and their determinants and explain rules, conditions, and bases for making market decisions and strategies. As such, the program will allow students to have a broader perspective based on their better understanding of the customer and their relations with companies.
- Madrid, Spain
Full time
10 months
On-Campus
English
The Master in Customer Experience & Innovation is spread across three terms and is made up of four pillars: Business, Technology, Human-Centered Design, and Innolabs. You will learn how consumer insights drive impactful business decisions and understand the bigger picture. You will learn to harness the latest technologies to improve the customer experience and imagine a future that doesn’t yet exist. You will discover what we call desirability and how we account for human factors to create the right thing, the right way for the right people. Hands-on, transversal Innolabs will allow you to work in teams in areas like the creative process, adaptive leadership, prototyping, design thinking, and insights.
- Online
Part time
12 months
Distance Learning
Spanish
Inesdi's Master in Customer Experience will equip you with the necessary skills to lead strategic decisions aimed at maximizing the customer relationship and satisfaction model, learning how to anticipate their needs and desires, in the current high uncertainty and competitive landscape, generating and implementing changes in organizations, so that they obtain a competitive advantage by placing the consumer at the center of their strategy.
Master of Lifelong Training in Customer Experience and Innovation
ESIC Business & Marketing School
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- Madrid, Spain
Full time
12 months
On-Campus
Spanish
Prepare to Transform Businesses, through Innovation in the Customer Experience. This Marketing Management program specialized in the Omniexperience customer experience is built under the vision of Disruptive Innovation. The program is based on the acquisition of a solid strategic, analytical and multidisciplinary-transversal leadership vision, with a human-customer Centric orientation.
Master in Digital Marketing and Customer Experience (CX)
EUDE, Escuela Europea de Dirección De Empresas
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- Madrid, Spain
Full time
9 months
Distance Learning
Spanish
With the Master of Customer Experience you will achieve technical knowledge in the field of UX, UI and AI, accessing fundamental Software tools today and you will learn how all these skills can enhance your profile in a market that demands hybrid professionals, combining their knowledge business but also with a solid technical foundation.
- Strasbourg, France
Full time
2 years
On-Campus
English, French
Choosing Programme Grande Ecole (PGE) at EM Strasbourg means committing to a training program that combines professional and personal development, academic excellence, and international immersion with majors such as Economics, Marketing & Customer Relations, etc. Offering an à la carte program adapted to our students’ profiles is the PGE philosophy. From theoretical knowledge to practical know-how, you will develop solid professional and operational experience. The advantage of this program? Strong support for personal development.
- London, United Kingdom
Full time
1 week
On-Campus
English
This CRM training course is designed to provide you with a comprehensive set of skills and knowledge to get the most out of your CRM system. The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
- Berlin, Germany
Full time
18 months
Blended, On-Campus
English
This program will give you considerable experience working with Salesforce software, teach you software-specific skills, and enable you to gain a thorough understanding of how you can use Salesforce. You will also learn how to enhance and optimize your marketing strategy, sales strategy, and customer retention process to identify new customer acquisition opportunities.
Master's Degree in Data-Driven Marketing, with a Specialization in Marketing Research and CRM
NOVA IMS - Information Management School
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- Lisbon, Portugal
Full time
2 years
On-Campus
English
The Master's Degree Program in Data-Driven Marketing, with a specialization in Marketing Research and CRM, fills a gap in the high-level training of managers, technical staff, and other experts in marketing. It is especially targeted at technical staff and market researchers, as well as professionals involved in customer relationship management.
- Paris, France
Full time
3 months
On-Campus
French
Taking a 3-month Quarterly Business French Course has many benefits for individuals looking to improve their professional French skills. These programs offer a combination of French language teaching, phonetics, lectures on French civilization, as well as sessions dedicated to oral and professional writing.
Master of Design (Smart Service Design) (SSD)
The Hong Kong Polytechnic University School of Design
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- Hung Hom, Hong Kong
Full time, Part time
1 year
On-Campus
English
The Master of Design (Smart Service Design) (SSD) is an interdisciplinary specialism focusing on designing at the intersection of business, technology and human ingenuity to create meaningful service interventions for broader societal and business challenges.
- Barcelona, Spain
Full time
12 months
On-Campus
Spanish
The Master in Psychology and Consumer Behavior at EAE Barcelona provides the necessary knowledge to transform information into business insights, observing how social and economic changes can be translated into trends that provide new avenues of growth for companies.
- UK Online, United Kingdom
Full time, Part time
18 months
Distance Learning
English
London School of Business and Finance, in partnership with the International Telematic University UNINETTUNO, is proud to offer their internationally recognised online Global MBA programme to the most ambitious students around the world. You will attain premier leadership and management skills through a selection of 11 specialisations, giving you the opportunity to tailor your course to suit your professional goals.
- São Paulo, Brazil
Part time
3 semesters
On-Campus
Portuguese
Understand and understand the new practices within the buying journey and the consumption sessions of products and services: from discovery to the research, analysis and acquisition process, understanding the experience, consumption and disposal. Monitor, understand and anticipate changes and trends in the market, consumption and lifestyles and purchasing behaviors in the omnichannel era.