Master in Information Systems Engineering and Management, Specialization in Digital Services
HECTOR School of Engineering and Management
Key Information
Campus location
Karlsruhe, Germany
Languages
English
Study format
On-Campus
Duration
20 months
Pace
Part time
Tuition fees
EUR 9,000 / per semester **
Application deadline
Request info *
Earliest start date
Request info
* There is no deadline for application
** total of 36,000 € for the entire program.
Introduction
Globalization capabilities, availability of “Big Data” and AI-based analytics and the connection via of service systems
Digitization continues to advance. At the same time, service-oriented work and associated services are becoming increasingly important. The Digital Services specialization combines these two essential components of a modern company.In this module, students are taught knowledge about the strategic use, design, development and management of digital services. The module provides the fundamental understandings as well as the methods for building and innovatively expanding a company's digital services. Both the use of Big Data and artificial intelligence play an important role here. But not only theoretical skills are taught in this module. Practical exercise on the challenge in the field of service innovation is also part of the Specialization.
Services already account for more than 60% of the gross value added of developed economies. Even product companies try to increasingly tap into the application processes of their customers (“servitization”); thus, comprehensive knowledge on how to strategically use, design, engineer, and manage services are key. Current trends, like Digital nature, Data & analytics and System & platform perspectives make the familiarity with digital services a must for any future leader.
Digital Nature: Digital creation and delivery of these services trigger a number of options like immediate globalization capabilities, agile development and deployment (DevOps), simple inclusion of open innovation concepts, or the individualization of delivered solutions.
Data & Analytics: Availability of “big data” (e.g., created via sensors or social media) and sophisticated AI-based analytics enable to build customer intimacy, to improve internal efficiency as well as to augment or completely innovate customer offerings.
System & Platform Perspectives: The notion of service (eco)systems connected via digital services opens up a variety of innovation options in interorganizational or co-operatitive business models (“smarter systems”, e.g. in supply, health care, mobility or energy systems).