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Over 70% of the world's economy is in services and the ability to create and deliver reliable customer-centred service is a differentiator for business today. In many industries, profit margins on product sales have shrunk enormously, leading to an increased focus on generating profits through value-added services. Thus the best firms now bundle customer-centred service with a manufactured product and create service centred solutions. Some, like IBM, have moved completely to service and solutions.
Service Management as a body of knowledge is still in the early stages of development. Buckingham is among the very few universities in the world to have responded to the demand for the creation of expertise in this area and to have established a track-record of success. The MSc in Service Management is designed to enhance and develop executives’ skills and knowledge so that they can play effective roles in helping their organisations win through service. The first phase of the programme focuses on building knowledge in core areas, delivered through 18 two-day intensive modules.
Core courses include: Integrated Service Marketing and Management, Services Marketing, Managing People in Services, Practical Research Methods, Services Quality and Operations, Service Leadership for Organisational Transformation.
Optional courses include: Managing People across Cultures, Accounting and Finance for Managers, Project Management.
Alternatively you may also choose to specialise in one of the following areas: Management Consulting, Hotels and Tourism, Call Centre Management, Human Resources Management, Automotive Services.
The second phase is a project-based dissertation. Projects normally deal with live issues of concern to organisations. There is the opportunity to add a six month work placement. Past projects and placements have included KPMG, PWC, Accenture, Deloite Touche, Thomas Cook, Taj Hotels, Granada, Air Seychelles, Lufthansa, Seimens, Hutch, Yahoo, Thames Water, Anglian Water, VW, Daimler Benz, Jungheinrich, Peugeot, Volvo, Abbey National, Prudential, HDFC, NCR, and IBM.
- A first or second-class honours degree from a UK university, or an equivalent academic qualification from an overseas institution. Usually this will be in a business related subject.
- For MSc and Certificate students certain approved professional qualifications may be considered in the absence of this requirement.
- If English is not your first language, an IELTS score of 6.5 (6.0 for Certificate students) or computer based TOEFL score of 233+.
- The personal motivation and commitment to make a major contribution to your programme.
- Candidates for the MBA are normally expected to have at least three years of relevant work experience.
The University of Buckingham was founded in 1976. It is the only independent University in the United Kingdom to hold a royal charter, which gives it the power to award its own degrees. It is a non profit-making charity. From...
Location & accommodation
Buckingham is a picturesque English market town. It lies between Milton Keynes to the East and Oxford to the West (there is a regular bus service to both) and is about an hour’s journey from London; so the shopping malls, cinemas, theatres and clubs are not far away. In Buckingham Town you can find Tesco, Waitrose, and W. H. Smith, as well as more specialist shops. There is a range of...