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Operations and Logistic Management

The University of the Free State

Program description

Operations and Logistic Management

Objectives of the program

In essence, at its core, business is about providing a superior product or service. The operations function of the organization consists of all the activities that produce what the organization produce. It is the function that creates the value that its customers seek. This course analyses the processes used to deliver products to the marketplace. Several "world class" firms have demonstrated that effective operational management can be a potent and competitive weapon. This course addresses the key operations and logistical issues in service and manufacturing operations, which have strategic as well as tactical implications. Both quantitative and qualitative techniques and principles, used by leading organisations, are examined.

This program can be customized and offered on an in-house basis.

Admission requirements

All non-operational and logistical managers and Junior to mid-level Operations managers with a need to further their careers and has a desire to understand and improve their organisations operational and logistical dimensions to improve profitability and service levels.

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Program content

Program outline & topics to be covered:

  • Defining Operations
  • Defining Operation management
  • Roles of the Operational Manager
  • The Transformation Process
  • Operations Strategy
  • Different Types of Operations – Operation Characteristics
  • Internal Customers and Internal Suppliers relationship
  • Performance Objectives
  • Performance Objectives and the Internal Supplier / Customer
  • Product Design / Service Design
  • Capacity
  • Buffering Operations
  • The Supply Network Perspective
  • Inventory
  • Enterprise Resource Management (ERP)
  • Just-in-Time (JIT)


  • Fundamentals of operation and logistics management;
  • Apply theoretical knowledge coupled with work experience to solve real life problems in various scenarios in class
  • Evaluate the business environment and select the correct methods and techniques to achieve the optimum solution

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About this institute

The University of the Free State

The University of the Free State is situated in Bloemfontein – the centre of South Africa.  Bloemfontein serves as the capital of the Free State Province as well as the. Judicial Capital of South Africa.  This beautiful city is also...

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Contact info

The University of the Free State

PO Box 339
9300 Bloemfontein

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