About this program
Introduction to Customer Service
- Students will demonstrate knowledge of service management and customer relations skills, including customer service levels, service delivery systems and evaluating customer satisfaction.
- Students will correctly use components of Microsoft Office programs to create professional and academic documents.
- Demonstrate using the keyboard by touch, using correct fingering on letters, numbers, and symbols.
- Accurately construct effective documents pertinent to a job search.
Admission requirements
- Minimum ESL level 4 or above recomended
- GED or high school diploma not required, but recommended.
For more information about admission requirements, please visit the college website.
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Learn moreProgram content
Professional-Technical Core Courses
Quarter 1:
- Essential Topics
- Intro to Computers Windows
- Beginning Keyboarding
- 10Key Mastery
- Introduction to MS Office Software
Quarter 2:
- Fundamentals of Office Management
- Professional Document Formatting
- Career Readiness Skills
- Customer Service Operations
- Global Excellence in Customer Service
Please check the program webpage for more information about its courses.
Scholarships & funding
Several scholarship options are available. Please check the college website for more information.
Tuition
Please visit the college website for more information about tuition fees
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About this institute
Highline College
Highline College prides itself as being the 5th most diverse college in the entire USA. It is located in the breathtaking Pacific Northwest, which is home to renowned national parks, a stunning coastline and peninsula, a rainforest, the North Cascade...
Why study at Highline College
- Award-winning college (ranked in the top 150 community colleges in the USA in 2021)
- Individual advising to help you meet your goals
- New on campus student housing
- University Transfer Pathways with many four-year university partners
- Over 120 programs, certificates and degrees and still growing
- U.S. high school diploma awarded after completing a 2-year degree with no additional requirements.
- Active student life with many activities, programming, communities and leadership opportunities
- Beautiful location just next to Seattle and the Puget Sound waterway
- Internship &, scholarships opportunities
- Unique OPT, CPT and internship opportunities
Contact info
Highline College
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