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Office Administration – Health Services

Fanshawe College
60 weeks
Full time
Diploma / certificate
Scholarships available
Online / Distance
London (Ontario, Canada)
January 2021

Program description

Office Administration – Health Services

A medical office is not a regular office - it's a highly specialized place that needs a unique combination of attention to detail, compassion and managerial skills. If you've ever thought of working in the exciting medical field, the Office Administration Health Services program will set you up with the tools you need to help the patients who walk through your door and the medical professionals working within it. You'll learn about medical terminology and transcription, billing and patient management, office producers, ethics and research. You'll also master current software and computer skills that are key components of today's busy medical office. You'll also have the opportunity of gaining valuable work experience during a four-week work placement in a medical office environment, or through a comprehensive project-based experience

Admission requirements

  • OSSD with courses from the College (C), University (U),University/College (M), or Open (O) stream WITH
  • Any Grade 12 English (C) or (U)


  • Academic and Career Entrance Certificate (ACE)


  • Ontario High School Equivalency Certificate (GED)


  • Mature Applicant with standing in the required course stated above

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of79 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years SDS Program Requirements
  • Canadian Academic English Language (CAEL) test with a score of 60 in writing, reading and speaking and a score of 50 in listening
  • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

For more information about admission requirements, please visit the institute website.

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Program content

Level 1

Take all of the following Mandatory Courses

Group 1

  • Accounting Fundamentals
  • Administrative Documentation 1
  • Fundamental Mathematics for Business
  • Strategies for Success
  • Understanding Workplace Behaviours

Group 2

  • Reason and Writing Business 1
  • Reason and Writing 1-EAP

Level 2

Take all of the following Mandatory Courses

  • Accounting 2
  • Administrative Documentation 2
  • Office Procedures and Strategies
  • Spreadsheet Design and Production
  • Principles of Dynamic Presentations
  • Communications for Office Administration

Level 3

Take all of the following Mandatory Courses

  • Medical Office Procedures 1
  • Medical Terminology 1
  • Medical Spreadsheet Applications
  • Canadian Business in the Global Economy
  • Electronic Scheduling and Billing1
  • General Health and Safety Field Placement

Level 4

Take all of the following Mandatory Courses

  • Electronic Scheduling and Billing 2
  • Medical Office Procedures 2
  • Medical Terminology 2
  • Medical Database Management
  • Medical Work Placement
  • Medical Transcription

Tuition fees

Canadian students

The tuition fee for Canadian students is 1,360.26 CAD, and the total fees are 2,113.64 CAD.

International students

The tuition fee for International students is 7,233.50 CAD, and the total fees are 8,592.86 CAD.

For more detailed information about fees, please visit the institute webpage.

Scholarships & funding

Several scholarship options are available. Please check the institute website for more information.


Credential - Ontario College Diploma

  1. conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics
  2. manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities
  3. coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information
  4. operate and provide support to others related to the use of office equipment and technologies
  5. evaluate, establish and administer health records management systems* to ensure confidential, secure, accessible and organized electronic and paper records
  6. produce financial and client billing records* for health services by compiling relevant information and using accounting software
  7. produce health documents and reports using available technologies and applying industry standards
  8. use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team
  9. identify and use non-invasive clinical tasks to support effective and efficient health service operations

Career opportunities

Graduates will have the immediate skill set necessary to find employment as Medical Secretaries, Medical Team Assistants, Administrative Assistants, Office Assistants, Medical Records Clerks, Medical Office Co-ordinators, Clerks, Receptionists and similar administrative support positions. Subsequently, with the right experience base, graduates can expect to find opportunities in senior administrative support and office management roles. Typical employers include hospitals, medical laboratories, research facilities, residential care facilities, non-institutional health services, community clinics, insurance companies, educational and government institutions, healthcare providers and offices of Physicians, Surgeons, Dentists, Optometrists, Chiropractors and other health practitioners

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About this institute

Fanshawe College

Fanshawe College

Fanshawe College is a large, publicly-funded College located in London, Ontario, Canada - approximately two hours from Niagara Falls, Toronto, or Detroit. There are 21,000 full-time students at Fanshawe, including 7,500 international students from more than 100 different countries. Fanshawe...

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Contact info

Fanshawe College

1001 Fanshawe College Boulevard
N5Y 5R6 London Ontario

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Request information

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