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Hospitality – Hotel and Resort Services Management (Co-op)

Fanshawe College
2 years
Full time
Diploma / certificate
Scholarships available
London (Ontario, Canada)

Program description

Hospitality – Hotel and Resort Services Management (Co-op)

You're the planner, the one who remembers every detail, who strives to make every experience a positive one for you and those around you. These personal characteristics, combined with your Fanshawe experience, will make you successful in the hospitality industry.

With a broad but relevant curriculum, our hotel management program will teach you about guest and reservation management systems and provide hands-on experience in food service operations at Fanshawe's on-campus restaurant and state-of-the-art kitchen facilities. You'll gain not only a diploma in hotel management, but an understanding of what makes a successful business with courses in accounting, human resource management, financial management and event planning too.

Finally, our co-op placement will ensure that by the time you graduate, you will have the right combination of classroom learning from our hotel management course, as well as business know-how and practical training that employers in the food service industry are searching for. You can expect to find meaningful employment in a number of different positions within a hotel, from food service to rooms division. Fanshawe's hotel management program also provides the opportunity to explore a career as a management trainee before advancing to management.

The hotel industry isn't just confined to Canada - you can go practically anywhere after you complete your hotel management diploma. You can choose to continue your education with postgraduate programs or pursue a degree in International Hotel Management at Royal Roads University.

Where you go and what you do is, of course, up to you.

Admission requirements

  • OSSD with courses from the College (C), University (U),University/College (M), or Open (O) stream WITH
  • Any Grade 12 Mathematics* (C) or (U)


  • Academic and Career Entrance Certificate (ACE)


  • Pre-Technology Ontario College Certificate


  • Ontario High School Equivalency Certificate (GED) AND
  • Any Grade 12 Mathematics* (C) or (U)


  • Mature Applicant with standing in the required courses stated above


Applicants who lack the required course may be admitted to the program subject to appropriate prior upgrading.

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years SDS Program Requirements
  • Canadian Academic English Language (CAEL) test with a score of 60 in writing, reading and speaking and a score of 50 in listening
  • Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10

For more information about admission requirements, please visit the institute website.

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Program content

Level 1

Take all of the following Mandatory Courses

  • Hotel and Resort Operations
  • Math for Hospitality
  • Guest Relations
  • Beer, Wine and Spirits
  • Career Preparation
  • Food Safe, Smart Serve and First Aid
  • Co-operative Education Employment Prep
  • Service Intro
  • Technology for Hospitality
  • Reason and Writing 1-Tourism/Hospitality

Level 2

Take all of the following Mandatory Courses

  • Accounting Fundamentals
  • Front Office
  • Cultural Anthropology
  • Service Practice
  • Marketing for Tourism and Hospitality
  • Comm for Tourism and Hospitality

Level 3

Take all of the following Mandatory Courses

  • Service Supervision
  • Financial Mgmt and Analysis
  • Sustainable Facilities Management
  • Catering and Events
  • Revenue Management
  • Entrepreneurial Spirit

Level 4

Take all of the following Mandatory Courses

  • Global Economics
  • Organizational Skills
  • Global Hotel Leadership
  • The Main Event
  • Law and Risk Management
  • Hospitality Human Resources Management
  • Global and Premium Service

Scholarships & funding

Several scholarship options are available. Please check the institute website for more information.

Tuition fees

Canadian students

The tuition fee for Canadian students is 1,360.26 CAD, and the total fees are 2,794.93 CAD.

International students

The tuition fee for International students is 7,233.50 CAD, and the total fees are 9,274.15 CAD.

Please note fees are subject to change. Please visit Fanshawe’s website for the most up to date information.


Credential - Ontario College Diploma

Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member

Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives

Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences

Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products

Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations

Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations

Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development

Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment

Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability

Career opportunities

Graduates will find career opportunities in hospitality organizations both nationally and internationally. Career options include: hotels, resorts, entertainment facilities, cruise ships, casinos, retirement residences and food and beverage. Students will progress in their career paths into supervisory and management positions in all areas of the industry

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Fanshawe’s School of Tourism, Hospitality & Culinary Arts is located in the heart of downtown London, Ontario. This means our students are close to both industry and community partners offering plenty of real-world, hands-on learning opportunities. With 15+ programs to choose from, cutting-edge lab spaces and The Chef’s Table at Fanshawe College student-run restaurant and café, our facility is a game-changer in tourism, hospitality and culinary education.

About this institute

Fanshawe College

Fanshawe College is a large, publicly-funded College located in London, Ontario, Canada - approximately two hours from Niagara Falls, Toronto, or Detroit. There are 21,000 full-time students at Fanshawe, including 7,500 international students from more than 100 different countries. Fanshawe...

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Why study at Fanshawe College

London is a great location - a large city with a population of close to 500,000, so there is something for everyone. It is small enough to be more affordable than some of the larger cities and it is very student-friendly. Fanshawe College has a 90.3% percent Graduate Employment Rate, which is number one among Ontario colleges. There are also 60 co-op programs available, where students can "earn while they learn."

Contact info

Fanshawe College

1001 Fanshawe College Boulevard
N5Y 5R6 London Ontario

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Contact school

Want to know more about Hospitality – Hotel and Resort Services Management (Co-op)? Fill out the following form and we'll pass your details on to a representative from the school, who will respond to your enquiry.


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