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Hospitality and Tourism Operations Management

Fanshawe College
Program overview
2 years
Full time
Graduate diploma / certificate
Scholarships available
7,861 CAD
Start dates
London (Ontario, Canada)
7,861 CAD
January 2021

London (Ontario, Canada)
7,861 CAD
May 2021

Program description

Hospitality and Tourism Operations Management

Designed for university and college graduates seeking a career in the tourism and hospitality sector, this program will focus on applied knowledge in the field of hospitality operations within a global economy, encompassing the planning and management of hospitality businesses of varying size and complexity.

You will apply critical thinking, multitasking, and problem-solving skills in demand by the hospitality industry. Analytical and collaborative problem solving skills will be developed through the use of authentic case studies with leading industry partners and relevant industry technology.

Practical hands-on training will develop your customer service and supervisory skills in our fine dining restaurant The Chef's Table and quick service delicatessen Olive Oyle’s Deli. You will apply teamwork and leadership skills, create strategies for supervising, motivating employees, and work as a team to achieve the goals and objectives of the hospitality workplace.

Graduates will have developed business and management skills applicable to various hospitality sectors including accommodations, food and beverage, guest services and tourism. You will be equipped with the knowledge and skills required to assume first-line supervisory and management positions in the evolving fast-paced rewarding world of the hospitality industry.

Please note: Hospitality and Tourism Operations Management, THM1, is open to international students only.

Features and benefits:

Earn while you learn - this program includes a four-month paid work term within the Canadian Hospitality and Tourism industry.

Pathway to Canada - this two-year program may lead to a longer work permit for international students (of up to three years in Canada).

Management experience - this program is unique in that you develop both extensive knowledge of the hospitality and tourism industry as well as a strong skill set in management.

Admission requirements

A Two- or Three-Year College Diploma, or a Degree


Acceptable combination of related work experience and post-secondary education as judged by the College to be equivalent to the above*

English Language Requirements

Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years
  • International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years. SDS Program Requirements.
  • Canadian Academic English Language (CAEL) test with an overall score of 70 with no score less than 60 in any of the four bands, with test results within the last two years
  • Pearson Test of English Academic (PTE) with a minimum score of 59, with test results within the last two years
  • A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 176 with no language skill less than 169, with test results within the last two years
  • An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 75% in all sections of the test, with test results within the last two years
  • Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 9 or 75% in ESL4/GAP5 Level 10

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Program content

Level 1

Take all of the following Mandatory Courses:

  • Internship Preparation 1
  • Beverages, Wines & Spirits
  • Food Safe, Smart Serve & First Aid
  • Language of Hosp. Management in Canada
  • Canadian Tourism Industry
  • Service Intro
  • Computer Skills

Level 2

Take all of the following Mandatory Courses:

  • Service Practice
  • Hospitality Human Resources Management
  • Accommodations Management
  • Ethics in Hospitality
  • North American Tourism
  • Internship Preparation 2

Level 3 - Internship

Take the following Mandatory Course:

  • Internship

Level 4

Take all of the following Mandatory Courses:

  • Revenue Management
  • Advanced Professional Communication
  • Global Perspective of Food & Wine
  • Marketing for Hospitality Management
  • Service Supervision
  • Sustainable Facilities
  • Cost Control for Hospitality Management

Level 5

Take all of the following Mandatory Courses:

  • Global Leadership Strategies
  • Effective Management Strategies
  • Sales & Customer Relations
  • Hospitality Law & Risk Management
  • Attractions & Tourism
  • Service Management

Tuition fees

International students

The tuition fee for International students is 6,076.80 CAD, and the total fees are 7,861.16 CAD.

For more detailed information about fees, please visit the institute webpage.

Scholarships & funding

Several scholarship options are available. Please check the institute website for more information.


Credential - Ontario College Graduate Certificate

The graduate has reliably demonstrated the ability to

  1. Identify, select and utilize financial management principles, including cost accounting, management accounting, and audit practices and procedures.
  2. Select and implement the appropriate management theory and operating practices, including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
  3. Utilize financial operating and statistical reports to assist in intermediate and long-term decision-making.
  4. Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
  5. Develop a sound organizational marketing plan.
  6. Develop and implement effective customer relations; manage guest problems with empathy and sensitivity.
  7. Select and utilize industry-specific and generic software packages relating to operational planning and management.
  8. Contribute effectively to the development and implementation of management procedures for the supervision of employees; identify and use appropriate organizational behaviour principles and motivational or team-building techniques to achieve desired performance.
  9. Identify, analyze, and work within relevant government legislation and regulations bearing on the hospitality and tourism industry, including occupational health and safety legislation, employment standards and labour relations, and contract law.
  10. Maintain service standards and address business needs in an ethical and socially responsible manner.
  11. Develop, implement, and revise strategic operational plans for a department or business.
  12. Conduct meetings and make formal presentations employing effective public speaking skills and techniques.

Career opportunities

Graduates of this program will find employment in a variety of disciplines from the hospitality industry including: Hotels, Resorts, Convention Centers, Restaurants, Tourism Office and Tour Companies. Job titles for potential graduates may include Guest Service Agent, Guest Service Supervisor, Restaurant Supervisor, Reservation Supervisor, Banquet Supervisor, Front Office Supervisor, Food & Beverage Supervisor, Housekeeping Supervisor, Night Auditor, and Sales Coordinator.

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About this institute

Fanshawe College

Fanshawe College

Fanshawe College is a large, publicly-funded College located in London, Ontario, Canada - approximately two hours from Niagara Falls, Toronto, or Detroit. There are 21,000 full-time students at Fanshawe, including 7,500 international students from more than 100 different countries. Fanshawe...

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Contact info

Fanshawe College

1001 Fanshawe College Boulevard
N5Y 5R6 London Ontario

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