About this program
Hospitality - Hotel & Restaurant Operations Management
Join a growing industry and gain opportunities worldwide.
The two-year Hospitality - Hotel and Restaurant Operations Management Ontario College Diploma program provides you with specialized managerial skills for the hospitality and tourism industry through a mixture of theory and hands-on classes delivered by industry professionals.
- hotel and restaurant operations
- management skills
- computer applications in hospitality and tourism
- financial management
The first year of the program provides introductory industry and business courses to help prepare you for entry-level positions. The second year focuses on developing management skills to help solidify long-term career success in the hospitality and tourism industry.
This program is well-suited for students who:
- Have good interpersonal skills and enjoy interacting with people.
- Are interested in a career in the hospitality business that is portable throughout the world.
- Seek variety in their daily work and rewarding opportunities and experiences.
- Are looking for career opportunities that allow flexibility to balance work and family life.
- Ontario Secondary School Diploma (OSSD) or equivalent. Applicants with an OSSD showing senior English and/or Mathematics courses at the Basic Level, or with Workplace or Open courses, will be tested to determine their eligibility for admission; OR
- Academic and Career Entrance (ACE) certificate; OR
- General Educational Development (GED) certificate; OR
- Mature Student status (19 years of age or older and without a high school diploma at the start of the program). Eligibility may be determined by academic achievement testing for which a fee of $50 (subject to change) will be charged.
- English, Grade 12 (ENG4C or equivalent).
- Mathematics, Grade 11 (MBF3C or equivalent).
- Applicants with international transcripts must provide proof of the subject specific requirements noted above and may be required to provide proof of language proficiency. Domestic applicants with international transcripts must be evaluated through the International Credential Assessment Service of Canada (ICAS) or World Education Services (WES).
- IELTS-International English Language Testing Service (Academic) Overall band of 6.0 with a minimum of 5.5 in each band; OR TOEFL-Internet-based (iBT)-overall 80, with a minimum of 20 in each component: Reading 20; Listening 20; Speaking 20; Writing 20.
For more information about admission requirements, please visit the college website.
Does this course require proof of English proficiency?
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- Communications I
- Food Preparation Theory
- Rooms Division Operations
- Introduction to Hospitality and Tourism Management
- Beverage Service Theory
- Hospitality Business Mathematics
- Hospitality Marketing I
- Hospitality Accounting I
- Communications II
- Food and Beverage Cost Control
- Customer Management
- Rooms Division Automation
- Hospitality Marketing II
- Hospitality Managerial Accounting
- Hospitality Management Applications
- Menu Planning, Analysis and Design
- Wine, Food and Culture
- Volunteerism in Society
- Hospitality Project Planning and Entrepreneurship
- Hospitality Law-Liability and Risk Management
- Hospitality Human Resources Management
Scholarships & funding
Several scholarship options are available. Please check the college website for more information.
For more information about tuition fees, please visit the college website.
Credential: Ontario College Diploma
The graduate has reliably demonstrated the ability to
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge, to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences, by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
- Identify and apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment and environmental stewardship.
Graduates may find a wide range of employment opportunities in the global hospitality and tourism industry. Career opportunities may include front desk accommodation, guest service/housekeeping, sales and marketing, banquets, transportation, food and beverage, attractions, events and conferences, tourism services and golf clubs. After a few years of experience, graduates may pursue supervisory or management positions. Graduates may also pursue further academic endeavours.
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