6 Consumer Affairs Preparatory Programs

Explores how to arrive at consumer insights that lead to better advertising and promotion. The course focuses on the set of skills necessary to create breakthrough advertising, including qualitative research, observation, interviewing skills, mapping, and presentation tools.

The Online Professional Expert Course in Drug Registration and Regulatory Affairs is designed to provide students with a comprehensive, in-depth, and practical understanding of all aspects of the regulations applicable to drug registration, both nationally and internationally.

Times are changing, and a typical marketing department is no longer sufficient to compete with others. Marketing has evolved to become a game-changer, and therefore, a well-defined marketing strategy results in winning the competition race. To build successful marketing tactics, you must understand the concepts and models of modern customer behaviour, and factors influencing it.

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques, and stress management.

Every industry and every organisation must find ways to turn “dissatisfied customers” into advocates and referrals. The Chicago Institute of Business Online Customer Service Certificate Program equips you with the tools, techniques and approaches required to design and implement strategies that significantly improve the delivery of service.