University of Bologna Master in Service Management (SEM)
University of Bologna

University of Bologna

Master in Service Management (SEM)

Rimini, Italy

Master degree

2 years

English

Full time

On-Campus

Key Summary

    About : The Master in Service Management (SEM) focuses on equipping students with knowledge and skills required to manage and innovate in service-oriented sectors. This program covers essential topics such as service design, customer experience, and service management frameworks, offering a well-rounded education in the field.
    Career Outcomes : Graduates can pursue various roles in service management, including service manager, customer experience director, and operations manager. The skills acquired in this program are valuable in industries like hospitality, healthcare, and information technology.

Service Management (SEM) is a two year international Master’s Programme offered at the University of Bologna, Rimini Campus. SEM aims at developing professional profiles tailored to service management in both industrial and services companies operating in domestic and international markets. SEM trains professionals for the management, innovation and internationalization of services and specialists in organizational innovation processes in service contexts. Teamwork attitude and the ability to present data and synthetic models for decision-making are developed, together with communication practices of environmental and social sustainability.

5 reasons to enroll in the degree program

  1. Small class with students coming from different Countries, in an international environment and close relationship with the faculty
  2. A network of highly qualified managers and international academics
  3. Partnership and collaboration with companies for the project works
  4. Scholarships and opportunities for studying abroad
  5. Students tutoring and guidance over the two years