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University of Bologna Master in Service Management (SEM)

University of Bologna

Master in Service Management (SEM)

Rimini, Italy

2 Years

English

Full time

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On-Campus

Key Summary

    About: The Master in Service Management (SEM) focuses on equipping students with the skills to manage service-oriented organizations effectively. The program covers areas such as service design, innovation, and strategy, providing a solid foundation for navigating the complexities of the service sector.
    Career Outcomes: Graduates can explore various career paths, including roles in service operations, customer experience management, and consultancy. Potential positions include service manager, operations director, and business development manager.

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Introduction

Service Management (SEM) is a two year international Master’s Programme offered at the University of Bologna, Rimini Campus. SEM aims at developing professional profiles tailored to service management in both industrial and services companies operating in domestic and international markets. SEM trains professionals for the management, innovation and internationalization of services and specialists in organizational innovation processes in service contexts. Teamwork attitude and the ability to present data and synthetic models for decision-making are developed, together with communication practices of environmental and social sustainability.

5 reasons to enroll in the degree program

  1. Small class with students coming from different Countries, in an international environment and close relationship with the faculty
  2. A network of highly qualified managers and international academics
  3. Partnership and collaboration with companies for the project works
  4. Scholarships and opportunities for studying abroad
  5. Students tutoring and guidance over the two years
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