Diploma of Practice Management (HLT57715)

Course Structure

CAL has developed this Diploma qualification in consultation with industry experts. We’ve hand-selected these 15 units in line with industry expectations.

Manage Practice Systems

• HLTADM004 Manage health billing and accounting system
• BSBINM501 Manage an Information or knowledge management system

Manage Policies and Procedures

• CHCLEG003 Manage legal and ethical compliance
• HLTWHS004 Manage work health and safety
• HLTINF003 Implement and monitor infection prevention control policies and procedures

Manage Operational Aspects of A Practice

• BSBMGT517 Manage operational plan
• BSBFIM501 Manage budgets and financial plans
• BSBSUS501 Develop workplace policy and procedures for sustainability
• BSBRSK501 Manage risk

Manage People

• BSBWOR502 Lead and manage team effectiveness
• BSBMGT502 Manage people performance
• BSBWRK510 Manage employee relations
• BSBCUS501 Manage quality customer service
• CHCDIV001 Work with diverse people
• BSBMED301 Interpret and apply medical terminology appropriately

A total of 15 units to achieve your Diploma

Course Requirements

As part of your course, it is compulsory to undertake and provide third-party evidence for, some assessments in an eligible industry workplace. Students will be required to have access to their own eligible workplace, or an eligible host workplace, to successfully complete their qualifications. If you are not in an eligible workplace, you must source your own host workplace that meets the requirements for the course. For more information regarding workplace requirements, please speak to our friendly Learning Consultants.

What IT requirements do I need to complete the course?

You will need regular access to a laptop, desktop computer or another device with an adequate and reliable internet connection, at least the equivalent of Microsoft Office or Office for Mac, with word-processing capabilities and spreadsheets and a PDF reader installed, full permissions to install and access third-party software as required. You will also need regular access to a laptop, desktop computer or device with an adequate camera to undertake video calls for assessments as required.

How is the course delivered?

The course is 100% online and self-paced, so you can study on your own terms. Make your way through the units with clear tutorials, supporting content downloads, as well as regular checkpoints to test and strengthen your learning along the way.

What are the assessments?

There are no exams for the course. All assessments involve practical and job-ready applications based on your workplace or the case studies we provide. There are different assessment elements, including interactive simulation and role-play activities. These activities are conducted with a Learning Coach and may need to be completed with others (e.g. coworkers, friends or family) in real-time through Zoom or in a pre-recorded video. Video assessments allow us to assess your interpersonal skills needed for management roles. This is an innovative method to engage with your learning by acting out crucial situations you would encounter in the workplace, in a safe environment with an industry expert. You’ll be able to hone your new skills in real-time with your Learning Coach and get valuable feedback so you can confidently demonstrate your learning in the workplace.

How long does the course take?

Our courses are completely self-paced, meaning you can study around your lifestyle. No strict deadlines, no inflexible classes to work around, no pressure to work to someone else’s schedule. Depending on the time you commit and your learning style, studying part-time you could see you complete the course in approximately 16 months. You’ll have the freedom to study when it suits you with our generous 24-month enrolment period.

Generous 24-month self-paced enrolment period

• Part-time: approximately 16-18 months
• Full-time: approximately 12 months

When can I start?

We have no restrictive intake periods, so you can start as soon as we’ve processed your course registration and official enrolment form. This is typically done in as little as two business days. We also have options to start your payment plan while delaying your course commencement date until you’re ready to begin studying within three months.

As a confident and qualified leader, you’ll have gained the skills to manage and lead health practice initiatives, ensuring policies and compliance requirements are met. You’ll have the ability to confidently manage accounting and information systems for billing, as well as successfully lead and manage staff to increase retention and provide a safe and positive work environment.

With a strong foundation in Practice Management, some common career pathways are:

• Senior Medical Receptionist: $58,000
• Business Manager: $78,000
• Practice Manager: $89,000