Solihull College & University Centre
CUSTOMER SERVICE
Solihull, United Kingdom
DURATION
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LANGUAGES
English
PACE
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APPLICATION DEADLINE
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EARLIEST START DATE
Aug 2025
STUDY FORMAT
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Key Summary
About: This program focuses on enhancing your skills in customer service, equipping you with the essential tools to excel in various customer-facing roles. Expect to engage in practical exercises and case studies that improve your communication, problem-solving, and service delivery skills.
Career Outcomes: Graduates can pursue careers as customer service representatives, customer experience managers, client relations specialists, or support coordinators, among other roles in sectors like retail, hospitality, and corporate service industries.
Scholarships
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Introduction
Good customer service is key to the success of any business or organisation. As a Customer Service practitioner apprentice, you’ll ensure customers are dealt with in a positive, reliable and pleasant way, whether it’s through offering advice, answering questions or dealing with complaints.
Completing a Customer Service Practitioner Apprenticeship provides you with evidence of skills that will serve you well in almost any industry and so it’s a good way of moving forward even if you’re still undecided about your future career.