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Royal Canadian Institute of International Studies Customer Service English
Royal Canadian Institute of International Studies

Customer Service English

Toronto, Canada

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English

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Sep 2024

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On-Campus

Key Summary

    About: The Customer Service English program focuses on enhancing your English communication skills tailored for customer service settings. You'll learn effective techniques to handle customer interactions professionally, deal with complaints, and improve overall service satisfaction. This program suits those aiming to perform better in customer-facing roles, either for personal development or career advancement.
    Career Outcomes: Graduates can pursue opportunities in various sectors, including roles such as customer service representative, client relations manager, or account manager, enhancing their employability in industries prioritizing customer experience.

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Introduction

The main goal of this class is to increase the English level of students who are planning to work in the customer service industry in Canada. This course will help prepare them for the challenges they may face while working and help them create a strong English resume. In order to be successful in the class, students will be required to apply their English skills when building their resume, preparing for job interviews, and engaging with their classmates. Upon successful completion of the course, students will receive a letter of recommendation from their teacher as well as a program certificate which will prove a satisfactory level of English.

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