Nanyang Institute of Management

Postgraduate Diploma in Tourism and Hospitality Management

Tourism Operations Management Applications (45 Hrs)

This module aims to provide students with the comprehensive skills and knowledge required to use a Global Distribution System (GDS) by Amadeus. It is an essential sales tool for travel professionals. The system allows creating airline reservations for individual and/or group travelers and performs other functions like allocating seats, meal or facilities requests, itinerary modification, mileage and mathematical calculation, metric and currency conversion, checking the calendar, date and time difference calculation, encoding or decode city, airport, country, currency, state, province, and airlines.

Assessment: 100% Continual Assessment

Hotel Operations Management Applications (45 Hrs)

In this module, students will gain an insight into the workings of a property management system (PMS) used in the hospitality industry and be introduced to operational aspects of the front desk department which includes positioning the front desk, selecting a property management system (PMS), and PMS applications. Students will be equipped with the basic skills and knowledge to perform functions relating to hotel guest profiles, reservations, setting up special requests, assigning rooms, checking in/out, and guest accounts management.

Assessment: 100% Continual Assessment

Food and Beverage Operations (45 Hrs)

The aim of this module is to provide students with an understanding of the operational aspects of a food and beverage establishment in the hotel industry. Students will acquire practical skills and knowledge including table setting, napkin folding, cocktail concoction, table, and in-room dining service.

Assessment: 100% Continual Assessment

Managing Service Excellence (45 Hrs)

Having a robust customer service team and system is essential and key to any organization's success, and it often plays an important role in client satisfaction. This module aims to introduce students to the principles, concepts, and models of service quality and excellence. Students will develop a deep understanding of what specific skills and strategies are needed through role-playing and class discussion that lead to the successful implementation of service quality in tourism and hospitality organizations.

Assessment: 100% Continual Assessment

Special Events Management Exhibition and Conventions (45 Hrs)

This module will equip learners with the theoretical and practical knowledge spanning all areas of event management including, Event analysis and conceptualization; scoping and scheduling of events; Events marketing and promotion; and Management of risk; A key component of this module is the event project where students will have to apply the knowledge learned and execute the event from the initiating phase to implementation, planning, monitoring and control, closing and evaluation.

Assessment: 100% Continual Assessment

Tourism and Hospitality Marketing (45 Hrs)

This module examines the role of marketing in a tourism and hospitality environment. The marketing topics provide insight into the customer service approach in the tourism and hospitality service industry. A particular focus of the module is the effective linkage of marketing theory to communication tools. The conceptual approach to marketing provides a simple yet comprehensive review of classical marketing approaches to the modern-day scenario. The module engages local and international examples to give a realistic comparison of marketing as it is understood and situates many relevant case studies for further thought and discussion. Assessment: 100% Continual Assessment

Entrepreneurship in the Hospitality Industry (45 Hrs)

This program will enhance their entrepreneurial abilities and equip students with the relevant knowledge and skills required to be innovative in business. Besides learning from industry-experienced experts, challenging projects will give you the learning opportunity and experience to jump-start your project and define the future of hospitality new venture creations.

Assessment: 100% Continual Assessment

Hospitality Operations Management (45 Hrs)

The aim of this operations management module is to help the students acquire the core skills and knowledge that operatives, supervisors, and managers need in order to lead and manage the people and operations in hospitality businesses effectively and efficiently. Students will learn from experienced faculty the new vision approach to hospitality operations management which is desirable in responding to the challenges and opportunities brought about by a rapid pace of change in skills, attitudes, and competencies that the industry now requires.

Assessment: 100% Continual Assessment

Integrated Project - Industrial Attachment

Industrial Attachment is an important aspect and component of a student’s development. As part of the course curriculum, Tourism and Hospitality students are expected to undertake a 6-month industrial attachment in the dynamic tourism and hospitality industry. The aim of the Industrial Attachment is to enhance the classroom learning experience through involvement in industrial and commercial exposure, thus enabling students to relate theoretical concepts with practical situations and at the same time develop and enhance professional awareness and communication skills of the students. NIM will facilitate the arrangement and process of the student’s entire Industrial Attachment. Students may opt to do an Integrated Project in place of the Industrial Attachment. The Integrated Project provides an alternative opportunity for students to integrate their knowledge through application to a practical-based classroom project within the selection of the student's choice of industry. Preferably, this project focuses on identified management issues and/or opportunities of an organization.

Assessment

Combination of written assignments, presentations, class tests, case studies, and examinations.

Graduates may choose to pursue a future(but not limited to) in these departments/industries.

• Recreation Planning & Management
• Entrepreneur
• Hotel Services & Management

This course is delivered in Singapore at Nanyang Institute of Management through a combination of Lecture, tutorials, discussions, case studies and practical classes.