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Nhi Oman - National Hospitality Institute Level 2 Award in Conflict Management
Nhi Oman - National Hospitality Institute

Level 2 Award in Conflict Management

Muscat, Oman

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English, Avestan

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Sep 2024

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Key Summary

    About: The Level 2 Award in Conflict Management provides essential skills in recognizing and resolving conflicts effectively. The program emphasizes communication strategies and practical techniques to handle conflicts in various settings.
    Career Outcomes: This qualification can lead to roles in customer service, human resources, and management, where conflict resolution skills are essential. It prepares you for positions requiring negotiation and mediation expertise.

Introduction

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users of the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events.

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