Advanced Strategic Development for Executive Personal Assistants

An effective Executive Secretary or PA will have a set of tools at their disposal to efficiently execute this role. This Personal Assistants training course is designed to develop your management knowledge and skills to improve your performance in your job.

The value of a good executive secretary or PA is difficult to quantify, many executives see this person as their right hand. This course is designed to give the modern PA the tools required to excel when working with executives.

This Personal Assistants training course is designed to give you a mix of tools and knowledge to be a top performer when working amongst C-Suite Executives.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Time Management and Productivity Techniques

The importance of time management

The priority matrix

Time management – personal vs. professional

Time management toolkit

Organizing Meetings and Events

Planning, executing and monitoring events

Managing events budget

Supplier management skills

Effective meeting planning and delivery

Office IT and Records Management

What is Records Management?

Records lifecycle

Electronic vs paper records management systems

IT office productivity systems

Minute-taking Essentials

The role of the minute taker

Pre-meeting minute preparation

The skills of effective minute-taking

Post meeting activities

Presentation Skills Excellence

Verbal communications

Prepare for the presentation

Use visual aids

Connecting with the audience

Dealing with fear

Written Communication

Report writing

Business letters, emails and memos

Writing aids and templates

Writing online content including social media

Giving and Receiving Constructive Feedback

What feedback is and isn’t

Outcomes of effective feedback

Language for good feedback

Feedback guidelines

Effective Video Communication

Understanding video technologies

Lights, sound and camera

Environment and background

Creating a professional appearance

Introduction to Strategic Thinking

What is Strategic Thinking?

The importance of strategy to an organization

Linking Strategic planning and decision-making

Different types and characteristics of strategy

Introduction to Leadership

Leadership vs management

Classic leadership styles and leadership strategies

Authentic leadership

Values and ethical leadership

Introduction to Emotional Intelligence

What is Emotional Intelligence (EI)?

The nature of intelligence

Approach to EI

EI’s “dark side”

Improve your Performance through Self-Awareness

The importance of self awareness

Self awareness and performance

Personality types – who am I?

Course Review

Summary and recap of key learning objectives

Action Planning

Target Audience

This Personal Assistants training course is suitable for:

• Executive Secretaries
• Senior Secretaries
• Executive Assistants
• Personal Assistants
• Senior Administrators
• Administrators, Secretaries and Assistants looking to take their career to the next level.

Learning Outcomes

Upon completion of this Personal Assistants training course, you will be able to:

• Develop the most efficient skills and techniques in time management.
• Appreciate the key elements for organizing meetings and events.
• Understand the role of good records management in organizations.
• Develop your presentation skill to improve your performance.
• Understand the key elements for producing excellent written communications.
• Appreciate the importance of being able to give inspiring feedback.
• Understand to importance of strategic thinking in executive decision-making.
• Develop your innate leadership potential and skills.
• Appreciate the role of emotional intelligence in managing people more effectively.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.