International Career Institute

Hospitality & Hotel Management Course

Introduction

The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy

Organization of the Hotel Workplace

Organization, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation

Staff Management in Hotels

Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure

Control Systems

Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods

Front Desk Management (Reception)

The Functions of the Front Office include Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, self-esteem & Reinforcement, etc

Servicing Rooms and General Cleaning

Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers, Linen Room Organisation

Building and Facility Management

Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms

Activities Management

A tour desk, gymnasium, events (eg. Weddings, balls, etc), house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism

Food Service

Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop, etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints

On successful completion of the course you will receive:

• A graduation certificate officially recognizing your successful completion of studies and qualifications as a hotel and hospitality manager
• Transcripts indicating units completed
• Letter of recommendation and validation for current and future employers
• Post-nominal letters placed after your name which indicate that you hold the relevant qualification. For example: John Smith, DipHHMgt

Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events all provide good employment opportunities for those wanting to enter this industry.

Graduates will typically find work in the following capacities:

• Bar managers
• Catering managers
• Hotel management trainees
• Housekeeping supervisors
• Manager, health and leisure department
• Marketing consultants
• Night auditor
• Personal assistant to a hotel manager
• Personnel and training officers
• Public relations officers
• Purchasing officers
• Restaurant supervisors and managers
• Tourism and travel consultants
• Hospitality entrepreneur (restaurant owner, mobile catering, hospitality staff recruitments etc…)

This entire course is carried out via Distance Learning (also known as correspondence learning). Distance learning is ideal if you need to adapt to work, family, or other commitments. It is also extremely beneficial should you wish to fast-track your studies (and career) and not be locked into a timetable.

Our course content and learning experience ensure that your course is relevant and interesting. Learning, tutorial assistance, and assessments occur whenever and wherever you are in the country or world. It takes place at your own pace on your terms to fit your lifestyle. As an ICI student, you’ll never endure a pop quiz, spend countless hours and hundreds of dollars traveling, and never be late for an assignment or class.

Course Length

ICI courses allow you to study at your own pace with no assignment deadlines. This means that you determine the pace of the course and within which period you will ultimately complete your studies.

• Completing your course with ICI is flexible as you can fast-track and graduate in a matter of months. You complete activities and submit assignments whenever you are ready
• The maximum time given to complete a program is three years.