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Greater Brighton Metropolitan College Certificate in City & Guilds in Customer Service

Greater Brighton Metropolitan College

Certificate in City & Guilds in Customer Service

Brighton, United Kingdom

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English

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On-Campus

Key Summary

    About : The Certificate in City & Guilds in Customer Service focuses on developing essential customer service skills. This program aims to equip students with techniques to handle customer queries effectively and enhance their service delivery. It covers topics such as communication, teamwork, and problem-solving, ensuring learners can provide a high standard of customer care.
    Career Outcomes : Graduates can pursue careers in various fields, including retail, hospitality, and support services. Potential roles include customer service representative, client relations specialist, and service manager, offering ample opportunities for advancement in service-oriented industries.

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Introduction

The one-year course offers a unique blend of customer and property services, serving as an ideal platform for individuals aspiring to pursue a career in this dynamic industry. With a focus on both customer service and property management, the program provides students with a comprehensive foundation in the essential skills and knowledge required to thrive in this field.

The property sector presents numerous opportunities for career growth, with the market showing resilience and continued growth even amidst challenges like the global pandemic. As highlighted by BBC News in June 2021, house prices are on the rise at their fastest rate in more than a decade, indicating a robust and thriving property market. This trend underscores the relevance and significance of pursuing education and training in property services, as the demand for skilled professionals in this sector remains high.

Throughout the course, students will gain practical insights and theoretical understanding of various aspects of customer and property services. From customer relationship management to property management techniques, students will develop a diverse skill set that is highly sought after in the industry. By the end of the program, graduates will be well-equipped to embark on rewarding careers in property services, capitalizing on the wealth of opportunities available in this ever-evolving sector.

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