Diploma of Computer Systems Technician
London, Canada
Diploma
DURATION
60 weeks
LANGUAGES
English
PACE
Full time
APPLICATION DEADLINE
EARLIEST START DATE
Jan 2027
STUDY FORMAT
On-Campus
Key Summary
About: The Diploma of Computer Systems Technician at Fanshawe College prepares you for enterprise IT support. The two-year diploma covers Windows, Linux, networking (switching, routing, WAN, wireless), VoIP, firewalls, web and database servers, service desk and disaster recovery. Labs teach configuration, troubleshooting and multi-vendor systems support while developing communication, problem-solving and teamwork. Graduates can pursue certifications such as Cisco Certified Network Associate (CCNA) and Linux credentials.
Career Outcomes: Graduates move into roles such as desktop technician, help/service desk analyst, field service technician, network and systems administrator, systems analyst and technical analyst, working for IT service providers or enterprise IT departments.
If you’re interested in embarking on an in-demand, technology career and want to learn what it takes to provide enterprise-level front-line support, enroll in Fanshawe’s Computer Systems Technician IT program. This diploma will help develop your skills to manage and support users while supporting and liaising with other members of an IS team.
Your Learning Experience
A Computer Systems Technician diploma will provide you with intermediate knowledge and experience to support a multivendor environment, including:
- Operating systems such as Windows and Linux
- Networking - switching, routing, WAN, wireless, VoIP
- Security - firewalls, securing networks and operating systems
- Webservers
- Database servers
- Service desk management
- Disaster recovery strategies
In addition to your newly acquired technical skillset, you’ll have the opportunity to gain excellent communication, problem-solving and teamwork skills through a variety of learning experiences that our IT courses provide. These combined skill sets are in demand and necessary to support the complex, multi-vendor information systems of today.
Upon completing the Computer Systems Technician IT program, graduates will have the knowledge to explore several industry certifications, including Cisco Certified Network Associate (CCNA) and others offered for Linux.
The Computer Systems Technician program is a two-year accredited Ontario College Diploma program that provides comprehensive training for students wishing to work in the high-demand areas of client, server, application, network and security support. This program provides students with the ability to think critically, solve problems and acquire new skills quickly.
Under the guidance of expert faculty, combined with the use of leading-edge labs, the program emphasizes the configuration, troubleshooting and support, as well as the hands-on support of networking, security, VoIP, workstation and operating systems technologies.
Instruction in communication and interpersonal skills prepares the student to effectively interact with all levels of users in both oral and written mediums.
CIP Code: 15.1202
Courses
Level 1
Take all of the following Mandatory Courses:
Group 1
- BUSI-1156 ---- Strategies for Success
- INFO-1280 ---- Network-Fundamentals
- INFO-1248 ---- Data Centre Infrastructure
- INFO-1291 ---- Database-Fundamentals
- INFO-1292 ---- MS Applications for IT
- INFO-1246 ---- Operating Systems-Windows 1
Group 2
TAKE WRIT-1043 OR WRIT-1034
- WRIT-1043 ---- Reason and Writing 1 for IT
- WRIT-1034 ---- Reason and Writing 1-EAP
Level 2
Take all of the following Mandatory Courses:
- INFO-3176 ---- Network-Routing and Switching
- MGMT-3052 ---- Understanding Workplace Behaviours
- INFO-1167 ---- Business At the Speed of Light
- INFO-3148 ---- Operating Systems-Windows 2
- INFO-1249 ---- Programming Fundamentals
- SRTY-1023 ---- Security-Fundamentals
Level 3
Take all of the following Mandatory Courses:
- INFO-3180 ---- Network-Enterprise Technologies
- COMM-3077 ---- Communications for IT
- INFO-3152 ---- Automation for Information Systems
- INFO-3179 ---- Operating Systems-Windows 3
- INFO-3151 ---- Service Desk and User Support
- INFO-3182 ---- Operating Systems-Linux
Level 4
Gen Ed - Take a 3-credit General Education elective course
Take all of the following Mandatory Courses:
Group 1
- MGMT-3036 ---- Professional Development-Career Planning
- INFO-3178 ---- Network-VoIP Operations
- SRTY-3010 ---- Security-Supporting the Edge
- INFO-3153 ---- Business Continuity and Disaster Recovery
Group 2
Take INFO-5152 OR INNV-1001
- INFO-5152 ---- Technical Projects
- INNV-1001 ---- Innovation Applications
General Education - Electives
Take 3 General Education Credits - Normally taken in Level 4
Program Residency
Students Must Complete a Minimum of 21 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program
- Identify, analyze, develop, implement, verify and document the requirements for a computing environment;
- Contribute to the diagnostics, troubleshooting, documenting and monitoring of technical problems using appropriate methodologies and tools;
- Implement and maintain secure computing environments;
- Implement robust computing system solutions through validation testing that aligns with industry best practices;
- Communicate and collaborate with team members and stakeholders to ensure effective working relationships;
- Select and apply strategies for personal and professional development to enhance work performance;
- Apply project management principles and tools when working on projects within a computing environment;
- Adhere to ethical, legal, and regulatory requirements and/or principles in the development and management of computing solutions and systems;
- Assist with the implementation of computer systems and cloud solutions;
- Install, configure, troubleshoot, maintain, upgrade and decommission computing system infrastructures;
- Automate routine tasks using scripting tools and programming languages;
- Install and monitor a database management system in response to specified requirements;
- Provide technical support for computing system infrastructures that align with industry best practices.
Graduates of Fanshawe’s Computer Systems Technician program will be able to provide front-line systems and network technical support to a variety of industries. Many career opportunities can be explored, including:
- Computer system technician
- Systems analyst
- Network analyst
- Technical analyst
- Help/service desk analyst
- Call centre support
- Field service technician
Did you know Fanshawe consistently ranks high in graduate employment rates among large colleges in Ontario?
Here are some examples of career opportunities for graduates of Fanshawe’s Computer Systems Technician program:
Desktop Technician
Support the deployment, decommission and asset tracking of computer or computer-related equipment and components.
Computer Support Specialist
Install, configure and update hardware and software, as well as fix any issues related to the equipment.
Network and Systems Administrator
Deploy, maintain, optimize and troubleshoot networks and systems.
