Faculty of Engineering of the University of Porto
Master in Services Engineering and Management
Porto, Portugal
Master degree
DURATION
2 years
LANGUAGES
English
PACE
Full time, Part time
APPLICATION DEADLINE
EARLIEST START DATE
TUITION FEES
EUR 6,000
STUDY FORMAT
On-Campus
Fast-track counseling
By contacting the school, you'll get access to free priority counselling for any study and application questions.
Key Summary
About: FEUP's Master in Services Engineering and Management trains in service systems, process design, and ICT for technology-enabled services. T-shaped, engineering CDIO approach uses project-based learning so you'll conceive, develop, operate service systems. Applicants need a good BSc (180 ECTS) in engineering, computing, mathematics, economics, or management; FEUP sets study plans to fill gaps. English proficiency is required. FEUP's based in Porto Innovation District with industry links.
Career Outcomes: Graduates design digital services, support IT firms and manufacturers, model business processes. Typical roles: service designer, process engineer, systems analyst, digital transformation consultant, IT service manager, and roles in healthcare, industry.
What is Service Engineering and Management?
The Master in Service Engineering adopts a T-shaped educational approach to conceive, develop, implement, and operate technology-enabled service systems, building upon the student's background (first degree) and adding cross-disciplinary competencies in-service engineering and management.
MESG has an engineering approach that is a distinctive characteristic when compared with other Service Masters. This engineering approach involves three main aspects:
- Systems approach, crucial for addressing service systems that integrate, people, processes, and technologies (eg health care).
- Process design and management, crucial for services that are 'processes and activities'.
- ICT competencies, which are currently crucial to address the pervasive technology-enabled services.
- Strong CDIO engineering approach, with project-based learning to develop competencies so students can conceive, develop, implement, and operate service systems, with a strong focus on technology-enabled service systems.
Who should apply?
Being a Master degree (second cycle), MESG starts with a multidisciplinary set of students, mostly from engineering or management.
MESG candidates must have a good BSc first degree or equivalent degree (180 ECTS) in Engineering, Engineering Sciences, Computing, Mathematics, Economics, or Management. According to each candidate's background, a plan of studies can be defined to best complement previous competencies.
English proficiency is required.
Schedule
Full time MESG students will be required to work full time on the courses and projects during the two years. As such, this program is not compatible with full-time jobs. However, a significant number of courses are lectured on Friday and Saturday morning. As such, it may be possible to complete the MESG while working.
Numerus Clausus
The Course will run with a maximum of 30 participants.
Thesis
Since the first students joined MESG in 2007, more than 200 master thesis or projects have been successfully completed. Thesis topics include service operations, business processes, service design, among others.
The master thesis or project takes place full-time in a selected institution, according to a previously defined work program according to specific protocol between that institution, FEUP, and the student.
The project has a duration of about 20 weeks (30 ECTS – 810 hours) generally involving the following tasks:
- Detailed definition of the problem
- Literature review
- Definition of methodology
- Data collection and analysis/development of a solution
- Preparation of thesis document
- Final public presentation and discussion with an evaluation committee
The project will have an advisor designated by FEUP and may have an advisor at the project's host institution, which can be a company or a research organization. It is also possible to carry out the project within a research unit of FEUP.
MESG students take a course on research methodology prior to the start of the thesis project.
The unique combination of service engineering and management competencies of MESG graduates make them particularly capable of:
- Designing and implementing technology-enabled services, fostering innovation in organizations.
- Supporting IT companies in leveraging their technology to create valuable service solutions, especially at the interface between IT and service.
- Supporting manufacturing companies in adding valuable service components to their offerings, in order to create more complete solutions for their customers.
- Understand, model, and design business processes in organizations.
5 reasons to choose Master in Services Engineering and Management
- T-Shaped educational approach, with cross-disciplinary competences in service engineering and management
- Completely taught in English
- Mobility agreements with internationally renowned universities.
- 100% employment up to six months after finishing MESG
- Dissertation topics proposed by leading national and international companies