Front Office Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel. This course is designed to familiarize the student with the rooms division of the hotel. Emphasis will be placed on various front office functions: forecasting, reservation procession and guest registration, night audit and check-out procedure. The student will further be instructed in all aspects of the unique relationship between the front office and the other departments of the hotel. New case studies and the most current real-world examples will help the student to understand: the role of each staff member in maintaining quality service, the strategy to keep the front office profitable, the guest safety and key control guidelines that must be part of daily procedures and the impact of the latest technology. The course covers how to understand, organize, perform, and evaluate all of the front office functions so critical to the success of a hotel. Includes automation and computer applications throughout all aspects of the guest cycle and covers: maximize profits in establishing room rates, forecasting room availability, budgeting and using yield management techniques; handle all phases of personnel including recruiting, selecting, hiring, orienting, training, scheduling and motivating; work effectively with today's multicultural labor force; increase revenues by incorporating sales techniques into the reservations process.

In learning about the disruptive force of Fintech, students will apply themselves in a project-based approach to learning that builds upon a foundational understanding of the Blockchain. They will apply this learning to real-world challenges and questions in order to fully understand the benefits, limits and disruptive force of the Blockchain.