BTS Negotiation and Digitalization of Customer Relations

The objectives of NDRC training

The remote BTS NRC or BTS NDRC aims to train salespeople and sales managers. You will thus be trained in the management of the customer relationship in a global way but also in prospecting techniques with a view to increasing the turnover of your company. In direct contact with customers as well as on digital channels, the salesperson forges a close and lasting relationship with their customers by implementing tailored solutions that fully meet their needs. Focused on customer relations, the BTS Negotiation and Digitization of Customer Relations will allow you to be efficient in negotiation and sales in direct contact with the customer, in particular for canvassing.

The skills developed

The distance learning BTS NRC / BTS NDRC covers a wide range of skills that you will master at the end of your training. In particular, you will be trained in:

• The sale
• Customer relationship management
• Production of commercial information
• The digitization of customer relations
• The organization and management of commercial activity
• Animating communities on the web
• Management of sales teams
• Management of e-commerce operations
• Managing a network of partners

ENACO allows you to prepare your BTS Negotiation and Digitalization of Customer Relations remotely in two years. The distance BTS NRC or BTS NDRC offered by ENACO is a national higher education diploma at Bac +2 level which awards 120 ECTS credits as well as a level 5 RNCP title. Our program is therefore subject to the control of the Education Nationale and our teaching materials strictly comply with the official reference system. This BTS is accessible to candidates with a Baccalaureate or equivalent.

An internship period is included in your NDRC BTS. Lasting 16 weeks, this internship will allow you to put into practice the skills and knowledge you will have acquired throughout your studies. You can also do your NDRC BTS alternately. You will then be under a professionalization contract in a company and your work-study rhythm will be defined with the latter. More information on work-study training. This BTS can also be supported by Continuing Professional Training systems.

The training program

The teaching program aims to train students in the areas of sales, negotiation, management and digitalization of business activities.

General Education

• General culture and expression
• Modern Language 1 (English, Spanish or Italian)
• General economy
• business management
• Law

Vocational education

• Customer relationship and sales negotiation
• Remote customer relationship and digitalization
• Customer relations and network animation
• Workshops on professionalization and applied economic, legal and managerial culture

Information about internships

Your distance learning NDRC BTS course includes a 16-week internship period that will allow you to acquire or deepen your theoretical knowledge.

Regarding salaried candidates exercising their profession in the field of negotiation and customer relations, your internship is not compulsory. You will need to provide one or more work certificates attesting that you are employed in activities related to negotiation and customer relationship, as presented in the repository.

Professional opportunities

The BTS Negotiation and Digitization of Customer Relations (NDRC) opens the doors to many professions. Find below the non-exhaustive list of positions to which you will be able to apply thanks to your diploma:

• Commercial
• Seller
• Negotiator
• Commercial Attaché
• Customer consultant
• Account Manager
• Business manager
• Network facilitator
• Sales facilitator
• Technical sales
• Head of sales
• Assistant manager
• Supervisor
• Negotiator

Training costs

Testimony

Emile Ntigura

"I ENACO to know ENACO through the internet then I contacted the educational service to register; after completing the academic formalities, I started my courses via the ENACO where I download the notes, train me and send my homework. Everything is going well, after three years of taking courses I have already acquired a lot of important things in the process of prospecting for clients, maintaining the relationship with clients until their loyalty . ENACO is a truly impressive school with which you can learn more while maintaining your job. "