Master of Science in Hospitality Leadership and Operational Performance

Master of Science in Hospitality Leadership and Operational Performance

The MS degree in Hospitality and Operational Performance is designed to satisfy a unique market niche for current undergraduate and graduate students, industry professionals, and career–minded transitioning candidates. This graduate program focuses on developing leadership skills and operational capabilities in a broad array of hospitality service enterprises. Unique to the graduate Hospitality Leadership and Operational Performance curriculum is the integration of critical business skills and practices with cutting-edge hospitality leadership course offerings designed to incorporate service innovation and technology pertaining to guest experiences, human capital, and financial performance outcomes.

Program Learning Outcomes:

• Enhanced business skill development incorporating hospitality operational constructs and key industry financial performance imperatives
• Leading innovative hospitality service experiences and guest interaction
• Assessing hospitality firm human capital needs and maximizing human capital performance

Prerequisite Phase: 
Students who enter the program without a formal hospitality undergraduate education, or hospitality industry work experience, must have successfully completed a course in Hospitality Operations prior to starting to the MSHLOP program. Students without a formal business or hospitality undergraduate degree must also complete at least one accounting course at the undergraduate or graduate level prior to starting the program.

MSHLOP Degree Requirements:
A minimum of 48 graduate quarter-hours are required for the MSHLOP degree.

The minimum course requirements for the MSHLOP degree include the satisfactory completion of classes, including the twelve required courses, or substitutes as approved by the program administrator.

All courses for credit toward the degree must be completed with satisfactory grades within six calendar years after the candidate’s first term of enrollment in the Kellstadt Graduate School of Business. After a lapse of six years a course is expired. An expired course is not acceptable for the purpose of satisfaction of degree requirements and is not applicable to the degree without the written permission of the program director or the Kellstadt Graduate School of Business.

Curriculum:
Students complete the MS in Hospitality Leadership and Operational Performance by taking the following 12 courses for a total of 48 credits:

• MANAGING FOR EFFECTIVE & ETHICAL ORGANIZATIONAL BEHAVIOR (MGT 500)
• APPLIED QUANTITATIVE ANALYSIS (GSB 420)
• OPERATIONS MANAGMENT (MGT 502)
• DECISIONS IN MARKETING MANAGEMENT (MKT 555)
• STRATEGIC HUMAN RESOURCES (MGT 555)
• MANAGING THE GUEST/EMPLOYEE EXPERIENCE (HSP 502)
• ADVANCED HOSPITALITY LEADERSHIP & PERFORMANCE (HSP 503)
• SERVICE TECHNOLOGY & INNOVATION IN THE HOSPITALITY ENVIRONMENT(HSP 505)
• HOSPITALITY OPERATIONAL PERFORMANCE DESIGN & IMPLEMENTATION (HSP 506)
• REVENUE MANAGEMENT (HSP 561)
  or CUSTOMER RELATIONSHIP MANAGEMENT (MKT 530)
• CREATIVITY IN BUSINESS (MGT 573)
  or DEVELOPING SUSTAINABLE BUSINESS MODELS (MKT 540)
  or HOSPITALITY DISTRIBUTION CHANNELS (HSP 562)
• HOSPITALITY DATA ANALYSIS & FINANCIAL METRICS (HSP 563)

M.S. in Hospitality Leadership and Operational Performance Degree Requirements

1. Satisfactory completion of the college residency requirement.
2. Satisfactory completion of the 12 required courses, or their substitutes as approved by the Director of the School of Hospitality Leadership.
3. All courses for credit toward the degree must be completed within six calendar years after the candidate’s first term of enrollment in the Kellstadt Graduate School of Business. After a lapse of six years a course is expired. An expired course is not acceptable for the purpose of satisfaction of degree requirements and is not applicable to the degree.

Admission

General Admission Requirements

• Completed application form and application fee

Apply online. There is a $60 application fee which may be paid with a check or money order payable to DePaul University. Online applicants may pay by credit card.

• Resume/curriculum vitae

Your professional resume should summarize your work experience and educational background. Please limit it to two pages.

• Official transcripts

Students must send official transcripts from any universities, colleges or community colleges attended. A student's application for admission is considered incomplete until all transcripts are received.

• Educational Credentials For International Students or Programs

Applicants must submit transcripts from all colleges and universities attended, including those attended but from which no credit was earned. Exceptions may be permitted for study-abroad credit when that credit is clearly defined and displayed on the home institution transcript.

• Applicants with non-U.S. educational credentials are required to submit their official educational credentials (e.g., transcripts, mark sheets, degree certificates, graduation diplomas) and evaluation fee directly to one of the three evaluation companies below:

- Educational Credential Evaluators, Inc.

- Educational Perspectives​

- One Earth International Credential Evaluation

These evaluators will then provide DePaul with a general evaluation of their studies and certified copies of their international educational credentials which will be used during admission review. Please direct any questions about required credentials to the evaluation company you have selected and not to the Kellstadt Graduate School of Business. DePaul will not accept evaluations from any other evaluation companies and will not accept any educational credentials without an evaluation from ECE, EP or One Earth.

• English proficiency

Non-native English speakers who have not completed a bachelor's or master's degree in the United States should submit scores from a recognized English proficiency test. The Kellstadt Graduate School of Business accepts results from TOEFL, IELTS and the Pearson Test of English (PTE).

• Essay Questions

Two essay questions, contained within the admission application, are required for all applicants.

• GMAT

Applicants must submit GMAT scores. GMAT information including dates, a list of test centers, and applications for the exam may be obtained at mba.com, or by contacting Pearson VUE at (951) 681-3000. The GMAT score report must come directly from Pearson VUE. A test taken more than five years prior to the date of application is not considered valid for admission purposes and would have to be retaken.

The GMAT can be waived online the following circumstances: applicants to the MBA program who have completed a J.D., M.D. or Ph.D.

• Letters of Recommendation

Applicants are required to submit two letters of recommendation. These are best received from current or previous employers. Be sure the name of the recommender and applicant name, applicant date of birth and program being applied to of interest are noted on each form.

• Interview

The Admission Committee may require applicants to schedule an interview if necessary.

Deadlines

Applications must be submitted by:

• July 1st for the Autumn Quarter
• October 1st for the Winter Quarter
• February 1st for the Spring Quarter
• April 1st for the Summer Quarter

Applicants educated outside the United States must submit their applications one month prior to the above deadlines.