Delaware County Community College
Associate in Applied Science, Information Technology - Help Desk/Technical Support
Media, USA
Associate of Applied Science
DURATION
3 years
LANGUAGES
English
PACE
Full time
APPLICATION DEADLINE
EARLIEST START DATE
STUDY FORMAT
Key Summary
About: The AAS in Information Technology — Help Desk/Technical Support at Delaware County Community College prepares students for help desk roles. The curriculum emphasizes skills assessment and prepares students for certifications including CompTIA A+ and Network+, Microsoft Office Specialist (MOS), Microsoft Certified Professional (MCP), Novell Certified NetWare Administrator (CNA), and Cisco CCNA. Classes start each semester: Fall (August), Spring (early January), Summer (late May).
Career Outcomes: Graduates can work as help desk technician, technical support specialist, desktop support technician, IT support analyst, or network support technician. Employers include IT service desks, corporate IT departments, managed service providers, and small businesses.
The Help Desk/Technical Support specialization provides students with the necessary skills for employment at a help desk or as a technical support person in a computer environment. The program reflects the growing emphasis on the assessment of skills and skill levels.
The learning sequence established by this curriculum is designed to prepare students to qualify to take certification examinations including, Net +, Microsoft Office Specialist (MOS), Service Technician (A+), Microsoft Certified Professional (MCP), Novell Certified Netware Administrator(CNA), and Cisco (CCNA).
Start Date
Every semester.
- Fall Semester: Late August
- Spring Semester: Early January
- Summer Semester: Late May
Upon successful completion of this program, students should be able to:
- Demonstrate proficiency in the use of application software
- Demonstrate proficiency in the use of integrated office software
- Communicate effectively using appropriate computer terminology
- Demonstrate the skills necessary to support customers and troubleshoot microcomputers
- Install and troubleshoot microcomputers in a networked environment
- Maintain the hardware and software in a networked environment
- Discuss the hardware and software needs found in a modern business environment
Course requirements are available below.
Delaware County Community College's Educational Foundation awards approximately $300,000 in scholarships annually. Each scholarship has its own criteria for eligibility established by the donor. The application period for scholarships each year runs from mid-February to mid-April.
More information can be found at:
