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Coniche Business School Post HBO CM Contact Center Management
Coniche Business School

Post HBO CM Contact Center Management

Houten, Netherlands

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Dutch

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Sep 2025

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On-Campus

Key Summary

    About: The Post HBO CM Contact Center Management program offers advanced training in managing contact centers. The curriculum covers essential topics relevant to the field, including customer interaction strategies and performance optimization techniques. This program is suitable for professionals looking to enhance their managerial skills in contact centers.
    Career Outcomes: Graduates can pursue various roles, such as contact center manager, customer service director, or operations manager. This program equips students with the knowledge needed to adapt to evolving industry standards, preparing them for leadership positions in customer service environments.

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Introduction

Optimize the accessibility and quality of customer contact. Aimed at management in contact centers, so if you are a team leader, supervisor or manager then this is your training.

Whatever channel he or she chooses, the customer expects an optimal customer experience. Naturally, the information on all channels must always be up-to-date and unambiguous. The customer contact manager of tomorrow knows the trends for the coming period and knows better than anyone which customer contact strategy is appropriate. In this training you will also learn to see the connection between the most important KPIs and to use time efficiently thanks to supporting software. After following this training you will know how to arrange multichannel customer contact from the ground up and how you can distinguish yourself within customer contact.

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