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Chicago Institute Of Business Customer Service Certificate
Chicago Institute Of Business

Customer Service Certificate

Online USA

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English

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Sep 2024

On-Campus

Key Summary

    About: The Customer Service Certificate program focuses on building essential skills for effective customer interactions. You'll explore communication techniques, problem-solving strategies, and the principles of customer service excellence. This certificate helps prepare you for real-world scenarios in various industries, enhancing your ability to engage with customers positively.
    Career Outcomes: With this certificate, you can pursue roles such as customer service representative, call center agent, or client relations specialist. This program equips you with skills applicable in sectors like retail, hospitality, and finance, supporting career advancement in customer-facing positions.

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Introduction

Every industry and every organisation must find ways to turn “dissatisfied customers” into advocates and referrals.

The Chicago Institute of Business Online Customer Service Certificate Program equips you with the tools, techniques and approaches required to design and implement strategies that significantly improve the delivery of service. The certificate program will accelerate your understanding and leadership of “how to create winning customer experiences”.

This certificate program consists of five courses – four compulsory courses and an elective course. Customize your learning by selecting the appropriate elective course.

English Language Requirements

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