American University (Universidad Americana (UAM))

Master in Customer Service and Support

Panama City, Panama

DURATION

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LANGUAGES

Spanish

PACE

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APPLICATION DEADLINE

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EARLIEST START DATE

Mar 2024

STUDY FORMAT

On-Campus

Key Summary

About: The Master in Customer Service and Support focuses on developing expertise in managing customer relationships and improving service delivery. It offers insights into customer behavior, service strategies, and the use of technology in enhancing customer experience. The program aims to equip graduates with the skills to lead teams and implement effective customer service practices. Many courses include practical projects and case studies to apply learning in real-world scenarios.

Career Outcomes: Graduates can pursue roles such as customer service manager, support team leader, and client service director. The program prepares students for leadership positions in various industries focused on customer engagement and satisfaction.

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Introduction

Comprehensively train graduates of the Master's Degree in Customer Service and Attitudes, endowed with knowledge, skills, attitudes and values, which integrated allow them to act competently in professional practice in this field with creativity and dynamism, who manage to build and provide services with a high level of excellence, through their interpretation, application and innovation.

Encourage the student to generate knowledge, detect strengths and weaknesses, present alternative solutions through the use of a variety of options that help solve problems and controversies in the provision of services and customer service

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