Medical Secretary (Free Online Course With Diploma)

Medical secretaries play an important role in any medical environment. They are patients’ first point of contact and are responsible for scheduling appointments and providing support to help doctors provide the best level of medical care. This course lays out the various job roles and responsibilities of a medical secretary in any medical establishment. We teach you how to manage appointment bookings before examining some filing systems used in medical offices. Patients should see medical secretaries as someone they can confide in so we establish the importance of patient confidentiality.

Medical secretaries also organise, update and store records, which include patients’ confidential information, diagnoses, treatment and more. These details are stored in different formats so we compare physical and electronic storage methods. Medical jargon can be confusing at times so this course outlines various medical terminologies and identifies the root, suffix and prefix of important terms. Technology has improved modern medical administration and medical secretaries require basic computer knowledge to store and process data. Our course thus examines the role of computers and information technology in healthcare management.

As a medical secretary, you may encounter potential health risks and hazards. We explain how to safely and legally dispose of clinical waste and handle patients' specimens like urine, blood and saliva. The course guides you through the process of creating a safe working environment. The course provides important administrative skills like inventory management and effective workplace communication before considering professional dynamics like phone etiquette and dress code. This course is designed for anyone who has an interest in becoming a medical secretary. Do you want to play an important role in healthcare administration? Sign up to take the first step towards becoming a medical secretary.

Module 1

Medical Secretary Role and Healthcare Industry

In this module, you will be introduced to the roles and responsibilities of a medical secretary in a medical office as well as the establishments you can work in as a medical secretary. Thereafter, you will learn about filling systems, their importance and the important strategies you can use to schedule appointments effectively.

Module 2

Medical Record Management and IT in Healthcare

In this module, you will be introduced to the definition, purpose, benefits and history of medical records and how to manage medical records. This module discusses medical terminologies and jargon, how to identify medical terminologies and understand their meaning as well as the suffixes and prefixes attached to their root words.

Module 3

Health, Safety and Communication in Medical Office

In this module, you will learn about medical safety etiquette for a safe working environment and how to provide quality service to patients. You will be shown some potential risks and hazards to health and safety. You will also learn how to manage medical supplies and inventories, as well as how to communicate effectively in a medical office.

Module 4

Medical Ethics, Billing and Career Prospects

In this module, you will be introduced to the brief history of medical ethics and the Hippocratic oath as well as the importance of medical ethics and a code of conduct. Thereafter, you will learn about the medical coding and billing process as well as the career information and prospects of a medical secretary.

Module 5

Course assessment

What You Will Learn In This Free Course

• State the role and responsibilities of a medical secretary in a medical establishment.
• List the filing systems used in a medical office.
• Discuss patient confidentiality in the healthcare industry.
• Outline the purpose and benefits of medical record-keeping.
• Define important medical terms and jargon.
• Describe the role of computers and information technology in a medical office.
• Identify potential health risks and hazards found in a medical establishment.
• Highlight the management of medical supplies and inventories.
• Master the communications skills used in a medical office.

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Medical Secretary

Their knack for taking meticulous care of multiple administrative and interpersonal tasks calmly and efficiently makes Medical Secretaries a vital cog in the healthcare industry - one that enables the effective treatment of patients.

Medical Director

By virtue of its goal to heal humankind, the medical profession has guidance and leadership embedded into it. A Medical Director’s role is pivotal in a healthcare facility as these trained physicians guide, coordinate and inspire interdisciplinary teams to strive towards fulfilling daily institutional goals and the overall mission, in particular impeccable medical care and a stellar reputation. Functioning as the pillar of the facility, a Medical Director supervises and regulates all its medical aspects, systems, policies and agendas.

Health Information Technician

The healthcare sector is home to many careers, from nurses and surgeons to therapists, offering several essential services for our well-being. An often-overlooked category of experts in this vast field is that of Health Information Technicians. These professionals use their medical and organisational prudence to maintain patient information, such as medical histories and test results, electronically and on paper, which physicians use for appropriate diagnosis.

Medical Biller

Attention to detail is one of the critical skills that healthcare professionals share in common. Medical Billers, enthusiastic in their pursuit of easing healthcare procedures for patients, use their experience with electronic and paper billing systems to pay meticulous attention to process, submit and follow up on insurance claims, facilitating the receipt of payments for healthcare services.