Diploma in Airline Cabin Crew Service

This free online course describes the duties of an airline crew member and explains how to become a flight attendant.

Professional and effective cabin crew members form the backbone of a successful airline. This course explores the roles of flight attendants and covers safety, emergency procedures and customer service. We also outline the perks of this exciting, fast-paced job to prepare you to work in the dynamic world of hospitality and travel. Sign up for this specialist hospitality course to learn how to provide first-class customer service in the sky.

What You Will Learn In This Free Course

• Explain the roles of the cabin crew
• Distinguish between the various types of airlines
• Discuss the roles of regulatory bodies and trade associations in airline operations
• Outline the advantages and disadvantages of a cabin crew career
• Summarise the steps in the cabin crew application and interview process
• Identify frequently used terminologies, acronyms and codes
• Recall the various components of an aircraft and cabin
• Discuss the need to understand the 24-Hour clock and phonetic alphabet
• State the duties of flight attendants before takeoff
• Describe the ailments arising from frequent air travel and their remedies
• State the need for cabin crew members to have excellent personal grooming
• Explain how to conduct an emergency evacuation
• Define ‘fatigue’ and identify some effective approaches to fatigue management