Concierge: Roles, Work Environment and Etiquettes (Free Online Course With Certificate)
Online USA
DURATION
1 up to 3 Hours
LANGUAGES
English
PACE
Full time, Part time
APPLICATION DEADLINE
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EARLIEST START DATE
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TUITION FEES
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STUDY FORMAT
Distance Learning
* free course
Key Summary
Introduction
This free online course provides you with an in-depth understanding of the role and methods of a concierge. We explore the various industries that use various types of concierge services and demonstrate the skills they require to help you succeed. We investigate typical work environments facing a concierge and the code of etiquette that guides them. Sign up for this course that prepares you to work in this often-glamorous industry.
This Free Online Course Includes:
- 1.5-3 Hours of Learning
- CPD Accreditation
- Final Assessment
Alison Certificates
All Alison courses are free to enrol study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.
Your Alison Diploma is:
- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 3 types of Diplomas for completed Diploma courses:
- Digital Diploma: a downloadable Diploma in PDF format immediately available to you when you complete your purchase.
- Diploma: a physical version of your officially branded and security-marked Diploma, posted to you with free shipping.
- Framed Diploma: a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with free shipping.
Gallery
Curriculum
Humans are highly competitive and many try to squeeze more hours of work into their day than they should, which can harm their health and interpersonal connections. Concierges offer a valuable service that helps such busy people to establish a healthy work-life balance and manage their time. Concierges operate in various industries, including hospitality, lifestyle management and the corporate sector. This free online course explains how concierge services work across various sectors, beginning with an overview of the job’s requirements and its history.
Every industry has its own set of standards that affect its concierge services. This course covers various types of such services and lays out their day-to-day duties and responsibilities. We discuss the skills that you require to thrive and serve in this role, including excellent customer service and communication skills. We identify the levels of satisfaction that a concierge service can provide an outline with the seven elements of customer experience that enable you to do so. Finally, the course examines these elements with examples to demonstrate the various principles that you should apply to become an effective concierge.
Every profession has expectations surrounding the work environment and accompanying etiquette. We delve into the formal and unspoken rules that define a concierge’s work environment, focusing on local industry standards like Service Level Agreements (SLAs). The course concludes by laying out the steps a concierge must take in the event of an emergency, particularly in the hospitality industry. We present some scenarios and examples to help you develop action plans in response to specific emergencies. This free online course teaches you everything you need to know to get started in the concierge business, so sign up to take your first steps towards working in this exciting industry.
Module 1
Concierge Services
This module will introduce you to concierge services and the work environments in which they operate. You will learn about the various services provided by a concierge in various industries such as hospitality, corporate, and lifestyle management. The various principles of concierge services, as well as concierge skills, will also be explained.
Module 2
Course assessment
Program Outcome
What You Will Learn In This Free Course
- Explain the role of a concierge in the hospitality, corporate and lifestyle management sectors.
- Outline the skills required of a concierge.
- List various types of concierge services found around the world.
- Discuss the principles that guide a concierge service business to success.
- Identify the services it offers.
- Define ‘negotiation’ and outline its stages.
- Summarize the four possible outcomes of a customer’s satisfaction level for the service provided.
- Explain the significance of a Service Level Agreement (SLA).
- Describe the etiquette governing a concierge’s work environment.
Complete This CPD Accredited Course & Get Your Certificate!
Certify Your Skills
A CPD-accredited Alison Diploma/Certificate certifies the skills you’ve learned.
Stand Out From The Crowd
Add your Alison Certification to your resume and stay ahead of the competition.
Advance in Your Career
Share your Alison Certification with potential employers to show off your skills and capabilities.
Career Opportunities
Concierge
The word 'Concierge' probably conjures up a stylish suit-clad professional in some fancy five-star hotel in New York City or London. Concierges are the first point of contact between guests and a given organisation.
They extend their hospitality by answering queries, directing phone calls and upholding company culture to ensure that visitors and guests feel welcome and respected.