Expert for digitalization in the service industry (AKAD)
Online, Germany
Certificate
DURATION
18 months
LANGUAGES
German
PACE
Full time
APPLICATION DEADLINE
EARLIEST START DATE
Oct 2026
TUITION FEES
EUR 199 / per month *
STUDY FORMAT
Distance Learning
* 18 months
Key Summary
About: You’ll update service management with digital transformation, e-business and customer-centered design at AKAD University. Modules cover digital transformation concepts, tools and channels, a service management refresh, creative service delivery and e-business topics from legal foundations to online communication. You’ll learn to make analog processes efficient using computer-aided systems while keeping customer expectations central. You receive a university certificate after two exams and three assignments; earned credits evaluated for credit transfer.
Career Outcomes: This course prepares you for digitalization specialist, service manager, e-business consultant, product owner, customer experience manager or operations analyst roles in service firms, consulting or digital teams.
Besides industry, digitalization has now firmly taken hold of the service sector. This transformation offers you new career options, leading to future-proof positions as a specialist or manager. In this course, you will complement your knowledge of service management with digital skills. You will learn how to make analog processes more efficient using computer-aided systems – without losing sight of customer needs and expectations.
First, you will gain insights into modern concepts of digital transformation. In the second module, you will learn which tools and channels are suitable for implementation. The service management learning unit will refresh your knowledge before you delve into the creative aspects of service delivery. Towards the end of the course, you will explore the diverse fields of e-business – from legal foundations and online communication to the development of sophisticated e-business concepts.
You will receive the university certificate after successfully completing two exams and three assignments.
The continuing education content is evaluated at AKAD University with the credits earned and credited at this level in possible credit transfer procedures.
Why pursue further training as an expert in digitalization in the service industry?
Help shape the services of tomorrow: With the knowledge gained from this course, you will drive digital transformation in the service sector.
As a skilled professional with vocational training and practical experience, you want to expand your know-how with valuable digital skills.
As an experienced manager, you are familiar with the intricacies of the service industry – now you want to update your expertise with highly relevant learning content.
They are seeking a consulting position in the field of digitalization and want to acquire a comprehensive knowledge package in the sub-areas of e-business and digital transformation processes.
Stagnation is not an option for you – sharpen your professional profile and develop into a key player who can be deployed across disciplines.
Content for experts in digitalization in the service industry
25 ECTS
- Introductory information
- Managing Digital Transformation in Practice I: Digital Motivation
- Managing Digital Transformation in Practice II: Tools and Services
- Introduction to Service Management
- Performance processes in service companies
- Electronic Business in Service Companies
What will be credited?
The continuing education content is evaluated at AKAD University with the credits earned and credited at this level in possible credit transfer procedures.